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ITIL Certification in Service Offerings and Agreements is a freestanding certificate. At the same time, this is a section of the ITIL Intermediate Capability domain as well as a module that is related to the ITIL Expert Certification in IT Service Management. To obtain this certificate, the specialists need to pass the ITILSC-SOA exam. It is developed to check the individuals’ skills that are required to apply the Service Offering & Agreement (SOA) practices service management life cycle, especially in specific core ITIL roles, processes, and purpose areas. These include service portfolio administration, financial management for Information Technology services, and supplier management, as well as demand management, administration of service level, administration of business relationship, and service catalog management.

More qualifications that candidates for such a test are to have include:

• Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
• Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
  • Management of service portfolio;
  • Demand management;
  • IT services financial management;
  • Supplier management;
  • Management of catalogue services;
  • Management of service levels;
  • Management of business relationships.

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Who should take the ITILSC-SOA exam

The PeopleCert ITILSC-SOA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-SOA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-SOA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-SOA Exam then he should take this exam.

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

What is the duration of the ITILSC-SOA Exam

• Passing Score: 28 marks
• Length of Examination: 90 minutes
• Format: Multiple choices, multiple answers

EXIN ITILSC-SOA日本語 Exam Syllabus Topics: