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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which term could be used to refer to a single person who has independently subscribed to a service?

A. Supplier
B. Service desk
C. Organization
D. Service provider

Question 2

Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the
components' parts are related.
3. Organizations should consider whether technology could improve the
efficiency of manual processes.
4. It is important to understand the organization's objectives when
assessing the impact of potential improvements

A. 1 and 2
B. 2 and 3
C. 1 and 4
D. 3 and 4

Question 3

Which statement about change authorities is CORRECT?

A. Change authorities are assigned when each change is deployed
B. Change authorities are only required for authorizing emergency changes
C. Change authorities are assigned for each type of change and change model
D. Change authorities are only required for authorizing normal changes

Question 4

When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?

A. Communicating information about the initiative to other parts of the organization
B. Considering different methods of communication for the different audiences
C. Basing decisions about the initiative on visible data
D. Ensuring everyone involved in the initiative is in agreement about it before starting

Question 5

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A. Monitoring and event management
B. Continual improvement
C. Information security management
D. Service level management

Solutions: