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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is the PRIMARY use of a change schedule?

A) To plan changes and help avoid conflicts
B) To manage emergency changes
C) To manage standard changes
D) To support the 'incident management' practice and improvement planning

2. Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

A) Consider
B) Discard
C) Re-use
D) Improve

3. Which practice identifies changes of state related to infrastructure, services, and business processes?

A) Monitoring and event management
B) Service configuration management
C) Information security management
D) Change enablement

4. What are guiding principles?

A) Recommendations that help an organization when adopting a service management approach
B) A set of interconnected activities that help an organization deliver a valuable service
C) A description of one or more services that help address the needs of a target consumer group
D) A set of specialized organizational capabilities for enabling value for customers

5. Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A) additional measurements
B) revised processes
C) existing information
D) new methods

Solutions: