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EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A) services
B) values
C) assets
D) elements

2. Which practice has a purpose that includes ensuring that risks have been properly assessed?

A) Change control
B) Service configuration management
C) Service level management
D) Problem management

3. Which process works with incident management to ensure that security breaches are detected and logged?

A) Continual service improvement
B) Change management
C) Access management
D) Service level management

4. When should a full risk assessment and authorization be carried out for a standard change?

A) At least once a year
B) When an emergency change is requested
C) Each time the standard change is implemented
D) When the procedure for the standard change is created

5. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

A) assets
B) CIs
C) suppliers
D) customers

Solutions: