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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

A) Incident management
B) Deployment management
C) Service level management
D) Problem management

2. An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?

A) Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades
B) Assess the organization's strategic objectives and customer requirements, then decide on the number and types of 'service design' approaches and models
C) Review the 'service design' approaches and models to remove duplication, and improve the efficiency of the development teams
D) Define and agree a single 'service design' approach and model, based on the 'service design' activities of the most successful development teams

3. A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A) Swarming
B) Shift-left testing
C) Kanban
D) ChatOps

4. Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?

A) Technical debt management
B) Continuous testing
C) Service level management
D) Safety culture

5. An organization experienced a security attack. A hacker accessed a system using login information gathered from social media sites. The incident was identified quickly and systems were restored without significant loss.
Which type of control should be improved?

A) Correction
B) Detection
C) Prevention
D) Integrity

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