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NEW QUESTION # 43
A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?
- A. Limit the review to technical logs only
- B. Conduct a blameless post-mortem focused on learning
- C. Suspend the staff involved until the investigation is complete
- D. Escalate the issue directly to supplier management
Answer: B
Explanation:
A blameless post-mortem supports learning, transparency, and continual improvement without creating fear. In HVIT environments, organizations need fast learning loops and honest reporting, especially after failures. People are more likely to share important evidence and contributing factors when they know the goal is improvement, not punishment.
NEW QUESTION # 44
A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?
- A. Increased utilization of every team member
- B. Elimination of all defects
- C. Guaranteed regulatory compliance
- D. Reduced work in progress and improved flow
Answer: D
NEW QUESTION # 45
An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?
- A. Set clear objectives and apply proven best practices
- B. Use safe-to-fail experiments to collect knowledge
- C. Take quick action to stabilize the situation
- D. Ask experts to analyse the options and provide a recommendation
Answer: B
Explanation:
In the Cynefin framework, unpredictable customer expectations, unclear requirements, and conflicting approaches indicate a complex domain. In this context, the most effective way to progress is to run safe-to-fail experiments, allowing the organization to probe the situation, learn from outcomes, and gradually discover what works through feedback rather than relying on predefined solutions or expert prediction.
NEW QUESTION # 46
An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
Which approach does this describe?
- A. DevSecOps
- B. Lean startup
- C. Site reliability engineering
- D. Value stream mapping
Answer: A
Explanation:
DevSecOps extends DevOps by making security a shared responsibility across the entire value stream. Embedding automated security checks and expertise into everyday work means that conformance is assured continuously without introducing the delays associated with late-stage security reviews.
NEW QUESTION # 47
A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?
- A. Regression testing
- B. A/B testing
- C. Chaos engineering
- D. Static code analysis
Answer: B
Explanation:
A/B testing exposes different variants of a feature to comparable groups of real users and compares measured outcomes. It provides evidence about which option delivers more value, supporting the valuable investments objective by replacing opinion-based decisions with validated learning.
NEW QUESTION # 48
A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live 'point of sale' service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?
- A. Service validation and testing
- B. Relationship management
- C. Service design
- D. Deployment management
Answer: C
Explanation:
Service design would most help the organization determine the order of implementing changes, as it balances requirements, priorities, and constraints to design services and changes that deliver value while meeting deadlines and customer needs.
NEW QUESTION # 49
An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?
- A. IT transformation
- B. High velocity IT
- C. Digital organization
- D. Digital transformation
Answer: A
Explanation:
This describes IT transformation, as the investment focuses on improving internal IT capabilities (new testing technology) to provide more reliable services, rather than changing the business model or creating new digital products, which would characterize digital transformation.
NEW QUESTION # 50
Which is a type of digital transformation?
- A. Using robots to enable new ways of working
- B. Converting data from analogue form to digital form
- C. Creating products and services that include digital technology
- D. Using an information system to process data and present it to users
Answer: C
Explanation:
Creating products and services that include digital technology represents digital transformation, as it fundamentally changes how value is created and delivered through the integration of digital capabilities.
NEW QUESTION # 51
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?
- A. Continuous testing
- B. Chaos engineering
- C. Definition of done
- D. DevOps Audit Defense Toolkit
Answer: B
Explanation:
Chaos engineering is the best technique in this context because it proactively tests the resilience of a large and complex infrastructure by intentionally introducing failures. This helps identify weaknesses before they cause incidents that impact users.
NEW QUESTION # 52
Which behaviour would be encouraged in a lean culture?
- A. Avoid risk taking and failure
- B. Avoid interpersonal relationships
- C. Optimize individual tasks
- D. Be curious and try new things
Answer: D
Explanation:
A lean culture encourages continuous improvement, learning, and experimentation. Being curious and trying new things supports discovering better ways of working, validating assumptions, and improving processes through feedback, which is central to lean thinking and value-driven optimization.
NEW QUESTION # 53
Which objective PRIMARILY focuses on the fulfilment of the warranty requirements for services?
- A. Resilient operations
- B. Co-created value
- C. Fast development
- D. Valuable investments
Answer: A
Explanation:
Resilient operations focus on ensuring that services consistently meet their warranty requirements, such as availability, capacity, continuity, and security. This objective ensures that services remain stable, reliable, and able to recover quickly from disruptions, thereby fulfilling the operational quality expectations defined in service warranties.
NEW QUESTION # 54
Which statement is CORRECT when considering a transformation to high velocity IT?
- A. High velocity should be applied throughout the organization's IT
- B. Customer-facing systems should be excluded from the high-velocity transformation
- C. High-velocity transformation should not come at the expense of the quality of the solution
- D. All organizations benefit from high-velocity transformations
Answer: C
Explanation:
A transformation to high-velocity IT focuses on increasing speed, responsiveness, and flow, but it must still maintain appropriate levels of quality, reliability, and control. If quality is compromised, the organization risks increased failures, rework, and customer dissatisfaction, which undermines the benefits of higher velocity.
NEW QUESTION # 55
Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?
- A. Updating firewall firmware in order to reduce technical debt
- B. Managing configuration settings during a network change
- C. Automating virus detection to improve information integrity
- D. Creating a script to automate failover when a network link fails
Answer: B
Explanation:
Managing configuration settings during a network change is the best example of version control in the context of the infrastructure and platform management practice, as version control ensures changes to configurations are tracked, reversible, and auditable.
NEW QUESTION # 56
A financial services organization must be able to demonstrate to regulators, at any time, that its automated deployment pipeline enforces required controls.
Which high-velocity IT objective does this MOST directly support?
- A. Assured conformance
- B. Fast development
- C. Valuable investments
- D. Resilient operations
Answer: A
Explanation:
Assured conformance is concerned with satisfying governance, risk, and compliance requirements. Techniques such as the DevOps audit defense toolkit embed controls into the delivery pipeline so that evidence of compliance is generated continuously and automatically, rather than through periodic manual audits.
NEW QUESTION # 57
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
- A. A/B testing
- B. Return on Investment (ROI)
- C. Cost of delay
- D. Minimum viable products
Answer: D
Explanation:
Minimum viable products (MVPs) would be most beneficial, as they allow the organization to deliver usable functionality quickly, gather feedback, and adapt to rapidly changing customer needs - helping regain competitiveness and improve sales.
NEW QUESTION # 58
An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
Which objective is MOST supported by this practice?
- A. Resilient operations
- B. Co-created value
- C. Fast development
- D. Valuable investments
Answer: A
Explanation:
Chaos engineering is the discipline of experimenting on a system to build confidence in its ability to withstand turbulent conditions. By exposing hidden weaknesses under controlled circumstances, it strengthens the availability, continuity, and recoverability characteristics that define resilient operations.
NEW QUESTION # 59
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?
- A. Service continuity management
- B. Relationship management
- C. Business analysis
- D. Service design
Answer: A
Explanation:
Service continuity management ensures that service availability and performance are maintained at a sufficient level in the event of a disaster. It defines recovery objectives, plans, and regular testing of recovery capability, complementing everyday availability and resilience measures.
NEW QUESTION # 60
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?
- A. Toyota Kata
- B. Design thinking
- C. Complexity thinking
- D. Service-dominant logic
Answer: D
Explanation:
Service-dominant logic emphasizes that value is co-created through collaboration and the exchange of competencies between organizations, ensuring mutual benefit rather than value being delivered one-way.
NEW QUESTION # 61
A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?
- A. Continuous testing
- B. Post-implementation review
- C. Chaos engineering
- D. Service validation sign-off by a change advisory board
Answer: A
Explanation:
Continuous testing embeds automated testing throughout the delivery pipeline so that feedback about quality is immediate and constant. Because defective changes are stopped at the point of introduction, quality is built in rather than inspected at the end, enabling frequent releases with confidence.
NEW QUESTION # 62
An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?
- A. Infrastructure as code
- B. Definition of done
- C. Minimum viable product (MVP)
- D. Chaos engineering
Answer: C
Explanation:
A minimum viable product is a version of a product with just enough features to allow it to be released to real users and to generate validated learning. It supports the "valuable investments" objective by testing assumptions cheaply and quickly, avoiding large investments in products that may not deliver the expected value.
NEW QUESTION # 63
A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?
- A. By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
- B. By assessing and comparing investment proposals for the services that the organization offers to its consumers
- C. By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app
- D. By using the concept of a minimum viable product to establish the technical and environment architecture
Answer: C
Explanation:
The relationship management practice focuses on establishing and maintaining strong connections with stakeholders to ensure mutual understanding of needs, expectations, and priorities. By identifying and actively involving service consumer stakeholders, product owners can better understand business priorities for the mobile app, ensuring investments are properly justified and aligned with what delivers the most value to the consumer.
NEW QUESTION # 64
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