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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
- 1. Designing and delivering digital products
- 2. Operating and improving digital products
|
| Topic 2: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
- 1. Focus on value
- 2. Optimize and automate
|
| Topic 3: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
- 1. The characteristics of high-velocity IT
- 2. Digital technology and digital organizations
|
| Topic 4: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
- 1. Customer and stakeholder value
- 2. Feedback loops and continual improvement
|
| Topic 5: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
- 1. Architecture management
- 2. Business analysis
- 3. Service validation and testing
- 4. Information security management
- 5. Deployment management
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design
- A. 1 and 2
- B. 2 and 3
- C. 1 and 4
- D. 3 and 4
Reveal Solution
Discussion
Correct Answer: A 🗳️
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To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?
- A. Updating firewall firmware in order to reduce technical debt
- B. Automating virus detection to improve information integrity
- C. Creating a script to automate failover when a network link fails
- D. Managing configuration settings during a network change
Reveal Solution
Discussion
Correct Answer: C 🗳️
Explanation: Only visible for ValidTorrent members. You can sign-up / login (it's free).
An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?
- A. Customer satisfaction surveys become unnecessary
- B. Warranty requirements are eliminated
- C. Environments can be created rapidly and consistently
- D. Business cases no longer need to be approved
Reveal Solution
Discussion
Correct Answer: C 🗳️
Explanation: Only visible for ValidTorrent members. You can sign-up / login (it's free).
In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?
- A. Controlling suppliers' investments and policies reduces the risks of cloud-based services
- B. Making quick decisions without getting slowed down by data analysis enables agility
- C. Differentiating digital technologies are best managed by a centralized IT organization
- D. Using automated tools supports the need to deliver digital products quickly and reliably
Reveal Solution
Discussion
Correct Answer: D 🗳️
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Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?
- A. Technical debt management
- B. Continuous testing
- C. Service level management
- D. Safety culture
Reveal Solution
Discussion
Correct Answer: D 🗳️
Explanation: Only visible for ValidTorrent members. You can sign-up / login (it's free).