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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) be transparent with two-way dialog
B) ensure that strategies are pushed down into the organization
C) do not respond to negative statements in social media sites
D) limit access to social media site by employees and partners

2. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Files
B) Docs
C) Forms
D) Folders

3. When successful social businesses analyze their social data, what important areas should they search for?

A) Press releases from associated industries
B) Past stock prices of their competitors
C) Trends in evolving topics
D) Published patents in their industry

4. What is the best way to tell if your social software sales session went well with your customer?

A) When you have polite nods from your attendees
B) When you have finished all of your slides
C) When they ask to connect to you via LinkedIn
D) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer

5. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM Lotus Quickr
B) IBM Lotus Symphony
C) IBM FileNet
D) IBM Lotus Protector

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