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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A common barrier to communicating with customers are the:

A) Lack of shop assistants.
B) Busy lives we lead.
C) Use of emails.
D) Attitudes and assumptions that we make.

2. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Authoritative type.
B) Relaxed type.
C) Analytical type.
D) Amiable type.

3. Positioning a product in the market place should be done by firstly:

A) Targeting.
B) Positioning.
C) Marketing.
D) Segmenting.

4. Market segmentation means that:

A) The market the organisation is selling to has become saturated.
B) Customers are sub divided into smaller groups to distinguish purchaser behaviour.
C) Organisations can deal more quickly with customers.
D) There is only a small market that is available to consumers.

5. Customer expectations:

A) Can rarely be met.
B) Should always be met.
C) Can sometimes not be met.
D) Are never likely to be met.

Solutions: