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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is connected but there is a problem with the web chat snap-in.
B) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
C) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
D) The customer web chat is connected but there but no agents available In Avaya Oceana.

2. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
B) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
C) Check if you get a PING response from Avaya Control Manager Server from Web Server.
D) Verify If you can launch the Omnichannel Administration Utility successfully.

3. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
B) ED allows you to deploy both old and new ED workflows In the ED without any problems.
C) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
D) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.

4. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) ORCRestService
B) WAlMRestService
C) AgentControllerService
D) CustomerControllerService

5. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to a RONA VDN number.
B) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
C) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
D) It can be set to a Routing VDN number.

Solutions: