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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya one-X® Agent Desktop
B) Avaya IX™ Workspaces
C) Avaya Agent Desktop a
D) Avaya IX™ Workplace

2. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Remote WebLM server
B) Local WebLM license file
C) Remote license file
D) Standby License Manager

3. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The model numbers of the existing contact center equipment
C) The salaries of the executives In the meeting
D) The Avaya solutions and services Avaya could offer

4. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The model numbers of the existing contact center equipment
C) The salaries of the executives In the meeting
D) The Avaya solutions and services Avaya could offer

5. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) Avaya can deliver what has been promised.
D) The executive summary section of the proposal highlights the solution features.

Solutions: