Updated May 05, 2023 Verified Pass CSA Exam in First Attempt Guaranteed
Free CSA Sample Questions and 100% Cover Real Exam Questions (Updated 362 Questions)
Understand the test subjects for ServiceNow CSA Exam
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ServiceNow CSA Exam exam dumps will include the following topics:
- Intro to Scripting & Application Tools 10%
- User Interface & Navigation 20%
- Self-Service & Process Automation 20%
- Database Administration 30%
- Collaboration 20%
NEW QUESTION 24
Which type of tables may be extended by other tables, but do not extend another table?
- A. Extended Tables
- B. Core Tables
- C. Custom Tables
- D. Base Tables
Answer: D
NEW QUESTION 25
The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.
- A. Properties
- B. Configure
- C. Data
- D. Sources
- E. Type
Answer: B
NEW QUESTION 26
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
- A. Task Escalation Clock
- B. Business Time Remaining
- C. Inactivity Monitor
- D. Response Time Clock
- E. Service Level Agreements
Answer: E
NEW QUESTION 27
What are three security modules often used by the System Administrator? (Choose three.)
- A. Password Management > Security Questions
- B. Self-Service > My Access
- C. Utilities > Migrate Security
- D. System Security > Security
- E. System Security > Access Control (ACL)
- F. System Security > High Security Settings
- G. System Properties > Security
Answer: E,F,G
NEW QUESTION 28
What do you click when you have made modification to your report, and your want to see the results without saving?
- A. Execute
- B. Try ir
- C. Preview
- D. Run
- E. Test
Answer: E
NEW QUESTION 29
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?
- A. On state column title, right-click, select Filter Out > Resolved
- B. On the list of records, locate and right-click on the Resolved value, select Filter Out
- C. On Search, select State, type not Resolved, press enter
- D. Click Funnel icon, click AND, Select Resolved, is Not State click Run
- E. On the list of records, locate the right-click on the Resolved value, select Exclude.
Answer: B
NEW QUESTION 30
A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers
- A. Add User Account to IT Knowledgebase
- B. Add User Account to itll group
- C. Add User Account to Hardware group
- D. Create User Account
- E. Add User Account to network group
- F. Add User Account to ACL
Answer: C,E,F
NEW QUESTION 31
Which is the base table of the configuration management database hierarchy?
- A. ucmdb
- B. cmdb_d
- C. cmdb
- D. cmdb_ret_Oi
Answer: C
NEW QUESTION 32
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
- A. Create Catalog Item
- B. Create Content Item
- C. Create Order Guide
- D. Create Record Producer
Answer: A
NEW QUESTION 33
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
- A. Scenario Dashboard
- B. Common Service Data Model (CSDM) product view
- C. CMDB Use Case Modeler
- D. CI Use Case Modeler
Answer: B
NEW QUESTION 34
What are the four knowledge workflows available in the ServiceNow base instance?
- A. Instant Retire: Immediately retires a published article without requiring an approval
- B. Retire Knowledge: Moves a knowledge article to the retired state.
- C. Instant Publish: Immediately publishes a draft article without requiring an approval
- D. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
Answer: D
NEW QUESTION 35
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role.
What type of rules (s) would you use to implement this requirement?
- A. Form Constraint
- B. Field Limiter
- C. Dictionary Design
- D. UI Policy
- E. UI Design
Answer: A,D
NEW QUESTION 36
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
- A. Service Mapping Utility (SMU)
- B. Service Schema Map (SSM)
- C. Common Service Data Model (CSDM)
- D. CMDB Class Manager (CMDBCM)
- E. CI Class Manager (CICM)
Answer: C
NEW QUESTION 37
What is the Import Set Table?
- A. A table where data will be placed, post-transformation
- B. A staging area for imported records
- C. A table that determines relationships
- D. A repository for Update Set information
Answer: B
NEW QUESTION 38
What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?
- A. Many to Many
- B. Database View
- C. One to Many
- D. Extended
Answer: A
NEW QUESTION 39
What are the three components of a filter condition?
- A. Variable, Field, and Value
- B. Field. Operator and Value
- C. Condition. Operator, and Value
- D. Field, Condition, and Value
Answer: B
NEW QUESTION 40
On a Form header, what is the three bar icon called?
- A. Additional Actions or Context Menu
- B. Hamburger icon
- C. Cake icon
- D. Pancake icon
Answer: A
NEW QUESTION 41
Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?
- A. Database View
- B. Dependency Map
- C. Dependency View
- D. Schema Map
Answer: C
NEW QUESTION 42
Which three Variable Types can be added to a Service Catalog Item?
- A. True/False, Checkbox, and Number List
- B. Number List, Single Line Text, and Reference
- C. Multiple Choice, Select Box, and Checkbox
- D. True/False, Multiple Choice, and Ordered
Answer: C
NEW QUESTION 43
What type of query allows you to filter list data using normal words, instead of the condition builder?
- A. Auto-suggest Query
- B. Machine Learning Query
- C. Alexa Query
- D. Predictive Intelligence Query
- E. Natural Language Query
Answer: E
NEW QUESTION 44
What are examples of UI Actions relating to forms?
Choose 3 answers
- A. Form Links.
- B. Form View
- C. Form Context Menu
- D. Form Buttons
- E. Form Columns
Answer: A,C,D
NEW QUESTION 45
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
- A. Create Catalog Item and use the Available For list to specify ITIL [itil] role
- B. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
- C. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role
- D. Create Catalog Item and use the Not Available list to specify the Manager Group
Answer: D
NEW QUESTION 46
What is a role in ServiceNow?
- A. A role is a persona used In Live Feed Chat
- B. A role is one record in the Role Iuser_sys_role] table
- C. A role is one record m the Role [sys_user_role] table
- D. A role Is a set of modules for a particular application
Answer: C
NEW QUESTION 47
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)
- A. One Cart can have many Requests
- B. One Approval can have many Requests
- C. One Requested Item can have many Approvals
- D. One Request can have many Requested Items
- E. One Requested Item can have many Catalog Tasks
Answer: A,D,E
NEW QUESTION 48
Which one of the following statements best describes the purpose of an Update Set?
- A. By default, an Update Set includes customizations, Business Rules, and homepages
- B. By default, the changes included in an Update Set are visible only in the instance to which they are applied
- C. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
- D. An Update Set is a group of customizations that is moved from Production to Development
Answer: C
NEW QUESTION 49
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