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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A. Asset Management for IT
B. Change and Configuration Database Management
C. Service Request Management
D. Capacity Management for IT

Question 2

A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A. runbook automation
B. financial management
C. a customer relationship management system
D. knowledge-based systems

Question 3

Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A. A KPI that shows the open service requests in a period of time.
B. A KPI that shows the total cost for open incidents and problems.
C. A KPI that measures IT department satisfaction.
D. A KPI that measures IT customer satisfaction.

Question 4

A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A. IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
B. IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
C. IBM SmartCloud Control Desk for Internal Service Providers licenses
D. IBM SmartCloud Control Desk for Managed Service Providers licenses

Question 5

Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A. XML and flat files
B. Command Line Interface
C. UDP protocol
D. CORBA
E. Java Message Service messaging

Solutions: