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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
B. The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
C. Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
D. Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.

Question 2

What is the main purpose of the IBM Tivoli Integration Composer product?

A. Quick identification of distributed hardware and software inventory
B. Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
C. Monitoring as needed for selected asset inventory and system management tools
D. Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment

Question 3

What is the purpose of a stakeholder analysis?

A. to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
B. to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
C. to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
D. to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow

Question 4

A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A. Custom Server Extensions for TADDM
B. IBM Tivoli Integration Composer
C. Migration Manager
D. Custom Server Templates for TADDM

Question 5

Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A. License Management
B. Incident Management
C. Change Management
D. Release Management
E. Service Catalog
F. Request Fulfillment

Solutions: