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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Partner channel management
B) Customer support
C) Employee help desk
D) Vendor management

2. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Responsible employee
B) Service engineer
C) Customer
D) Territory Manager
E) Service technician team

3. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Use business scoping to activate the work center containing the view
B) Assign the business user to the organizational structure.
C) Create a business role that has access to the work center view and assign it to the business user
D) Copy the access right from a business user who already has access to the work center view

4. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A) Task over the incident
B) Confirm the incident
C) Respond to the requestor
D) Forward the incident to the provider

5. What date type is used in a Date Profile to determine the start of the warranty?

A) Creation date
B) Requested date
C) Reference date
D) Due date

Solutions: