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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?

A) Numerical framework
B) INVEST checklist
C) Gap analysis document

2. Cloud Kicks is preparing for User Acceptance testing (UAT) related to an upcoming major release.
To which environment should a business analyst recommend that users log in to complete their assigned testing?

A) Developer
B) Full Sandbox
C) Production

3. A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.
Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
How should the BA resolve the issue?

A) Ask the security team to confirm company policy.
B) Determine the most commonly used process.
C) Ask executive leadership to make the decision.

4. An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to- Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?

A) A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
B) A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
C) A business process map detailing the existing step-by-step Quote-to-Cash process

5. Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

A) Language
B) Time Zone
C) Locale
D) Working Hours

Solutions: