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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. When scheduling services in Microsoft Dynamics CRM 2011, where do you define the resources required to perform a service?

A) in the user record
B) in the resource selection rules
C) in the resource group
D) in the service activities

2. In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.)

A) Subject
B) Service
C) Start Time
D) Resources
E) Customers

3. In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?

A) Create a new user-owned queue with the team members as owners. Assign an appropriate security role to the team members to access queues.
B) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team members to access queues.
C) Create a new team-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
D) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.

4. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead, attach the email message to the lead, and then save the lead.
B) Create a new lead from the Regarding lookup of the email message.
C) Create a new lead and set a connection to the email message.
D) Convert the email message into a lead.

5. You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)

A) Auditing
B) Advanced Find
C) Dashboards
D) Charts

Solutions: