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| Section | Weight | Objectives |
|---|---|---|
| Managing Sales Applications | 30% | - Set up and track sales goals - Use products, price lists, quotes, orders, and invoices - Manage opportunities and sales pipeline - Manage leads and lead qualification - Work with accounts and contacts |
| Managing Service Scheduling Applications | 19% | - Resolve scheduling conflicts - Understand service scheduling concepts - Create and configure services and selection rules - Set up sites, facilities, equipment, and resources - Schedule, reschedule, and manage service activities |
| Managing Service Management Applications | 24% | - Create and manage service cases - Use knowledge base articles - Work with service dashboards and reports - Manage contracts and entitlements |
| Managing Marketing Automation Applications | 27% | - Create and manage campaigns - Work with campaign responses - Manage marketing lists - Use sales literature and marketing collateral |
When scheduling services in Microsoft Dynamics CRM 2011, where do you define the resources required to perform a service?
Correct Answer: B 🗳️
Explanation: Only visible for ValidTorrent members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.)
Correct Answer: A,B,C 🗳️
In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?
Correct Answer: C 🗳️
Explanation: Only visible for ValidTorrent members. You can sign-up / login (it's free).
You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?
Correct Answer: D 🗳️
You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)
Correct Answer: B,C,D 🗳️
Explanation: Only visible for ValidTorrent members. You can sign-up / login (it's free).
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