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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A) Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
B) Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
C) Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
D) Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects

2. A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?

A) Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'
B) Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'
C) Set up a Qualifying Points currency and apply the expiration model 'Activity Model'
D) Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'

3. Which set of features should a Consultant check before setting up expanded partner management?

A) Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
B) Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
C) Advanced license, Partner Ledgers, Partner Transactions, Billing Type
D) Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies

4. A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A) Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
B) Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
C) Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
D) Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.

5. A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
- member's expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

A) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "This Month" for the "Membership Expiry Date" attribute.
B) In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "Start Date" and "End Date
C) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.
D) In "Segment Property", set "Publish Schedule" to "Don't Refresh".

Solutions: