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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which report type allows users to compare queues using GPR with those using standard routing?
Response:

A) Agent Schedule Adherence Report
B) Skill-Based Routing Audit Log
C) Contact List Summary Report
D) Queue Comparison Report

2. An action map can only be active on a single webpage at a time.
(True/False)
Response:

A) False
B) True

3. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Website behaviors like clicks and form submissions
B) Only events that involve a live agent
C) Only system-generated call logs
D) Database schema updates

4. Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

A) False
B) True

5. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Launch a voice IVR
B) Initiate a web chat
C) Display a content offer
D) Trigger a webhook

Solutions: