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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) Avaya Application Enablement Services (AES) 3.1 or later
B) Avaya Communication Manager (CM) 3.1 or later
C) TN-744-based Call Classifier Cards version "e" or later
D) Avaya Enhanced Network Bus Controller (ENBC)

2. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) There can be more than one shadow job configured per calling list.
B) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
C) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
D) Supervisors have to start the shadow jobs at the start of the day.
E) Completion Code 98 and 19 are associated with Agent Owned Recall.

3. On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A) Agent
B) Job
C) Agent Monthly
D) Administrative

4. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) through Monitor
B) through Jobmon Character-based User Interface (CUI)
C) through Editor
D) set the parameter in rnaster.cfg

5. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Infinite Job
B) Virtual Agent
C) Batch Campaign Update
D) Post update

Solutions: