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SAP C_C4H510_04 Exam Syllabus Topics:
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C_C4H510_04 Exam Certification Details:
| Languages: | English |
| Duration: | 180 mins |
| Level: | Associate |
| Exam: | 80 questions |
NEW QUESTION 40
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Ticket
- B. Visit
- C. Maintenance plan
- D. Contract
Answer: C,D
NEW QUESTION 41
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Data Workbench
- B. Mass Change Account Data
- C. Online Maintenance
- D. Workflow With Action Account Creation
Answer: A,C
NEW QUESTION 42
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Configure the e-mail address in the communication channel.
- B. Set scoping questions and outgoing e-mail details in fine-tuning.
- C. Create an e-mail template for responses.
- D. Create an account with the e-mail address of the customer.
- E. Set up service categories and service catalogs.
Answer: A,B,C
NEW QUESTION 43
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
- A. CTI Desktop pane
- B. CTI Client pane
- C. CTI Client Adapter
- D. Live Activity pane
Answer: C,D
NEW QUESTION 44
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Work distribution
- B. Social channel setup
- C. Knowledge base integration
- D. Service Level Agreement
Answer: A
NEW QUESTION 45
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?
- A. The installed base is in status "In Preparation" and needs to be activated.
- B. You need to be maintained as the contact for the installed base.
- C. You need to update the skills in the service ticket and the installed base.
- D. The address of the installed base does not match the account.
Answer: A
NEW QUESTION 46
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. URL mashups
- B. HTML mashups
- C. ASAP mashups
- D. Internal mashups
Answer: A,B
NEW QUESTION 47
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable agents to respond to tickets using an external e-mail client?
- B. Do you want to support e-mail channels for corporate accounts?
- C. Do you want to support e-mail channels for groups?
- D. Do you want to enable internal memos for tickets?
Answer: B
NEW QUESTION 48
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.
- A. Web service URL
- B. Name
- C. Data source ID
- D. Usage
- E. Description
Answer: B,C,D
NEW QUESTION 49
Which of the following options are possible for permissions?
- A. Unrestricted access rights override any restrictions you have defined.
- B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- D. Restricted access rights override any unrestricted access you have defined.
Answer: D
NEW QUESTION 50
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
- A. Service agents
- B. Employees
- C. Territories
- D. Incidents
Answer: C,D
NEW QUESTION 51
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. Absolute, counter based
- B. One time, time and counter based
- C. One time, fixed
- D. One time. no condition, time and counter based
Answer: D
NEW QUESTION 52
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are
3 correct answers to this question.
- A. Interactive dashboards
- B. Standard reports
- C. Web service message monitoring
- D. Inner join data sources
- E. Custom reports
Answer: A,B,E
NEW QUESTION 53
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Usage of restriction rules
- B. Personalization
- C. Activation scoping item in administration
- D. Code list restriction
Answer: B
NEW QUESTION 54
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Customer
- B. Maintenance plan
- C. Service request
- D. Contracts
Answer: A,D
NEW QUESTION 55
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Account work distribution
- B. Employee work distribution
- C. Organizational work distribution
- D. Service category distribution
- E. Territory work distribution
Answer: C,D,E
NEW QUESTION 56
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