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NEW QUESTION 153
This question provides a number of changes which may or may not be required to the Extract from the
Communication Management Strategy provided in the additional information.
What statement applies to the Records section?
- A. Move entry 8 to Tools and techniques because it refers to a filing technique.
- B. Move entry 6 to the Configuration Management Strategy because it defines the identification scheme for
the project's products. - C. Move entry 7 to Communication procedure because it refers to the method to be used for communication to
external parties.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 154
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term
A promotional calendar as a free Christmas gift - would target current and prospective customers and
the benefits would last into a second year
A series of television and press advertisements was too expensive
A direct mail shot to all customers - benefit would be short term
Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Expected dis-benefits heading?
- A. The calendar may not result in the 10 further orders from the list of prospective customers in 12 months.
- B. Because the Calendar project is a priority for the MNO Manufacturing Company, the delivery of other projects within the Marketing department will be delayed.
- C. The calendar may not result in the expected 10% increase in orders.
- D. A high quality, glossy product will involve additional costs.
- E. Individuals in the engineering team who are not selected to appear in the calendar photographs will become de-motivated.
Answer: B,E
NEW QUESTION 155
Scenario
A photographer from Portraits Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now.
The Engineering Manager was made aware of this requirement but when asked he reported that he has received no communication from the photographer. The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other clients' work. If Portraits ltd do not deliver on schedule the project will be delayed and the expected benefits will be reduced.
The contract is to be reviewed and Portraits Ltd reminded of their agreement.
The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar, thereby reducing the anticipated benefits of the Calendar project.
Which 2 statements should be recorded under the Proximity heading?
- A. Proximity categories for this project are: Imminent; Within the stage; Within the project; Beyond the project.
- B. Any risk with a proximity category of imminent will be estimated as having a very high impact.
- C. Imminent risks are those which may occur within two weeks.
- D. The risk of staff leaving the organization will be categorized as beyond the project proximity.
- E. The risk of MFH having no outsourcing experience will be categorized as Stage 4 proximity.
Answer: B,C
NEW QUESTION 156
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
No Benefits Review Plan has been developed. Where should the schedule of benefit reviews be recorded?
- A. Benefit reviews should be planned and recorded in the simple PID.
- B. As deliverables of the project, all benefit reviews should be scheduled and documented in the Project Plan during initiation.
- C. Small projects do not require a schedule of benefit reviews as only one review is required towards the end of the project and this should be documented within the Business Case.
Answer: A
NEW QUESTION 157
ABC Company uses a standard development model to develop courses and uses PRINCE2 to manage these projects. The objectives from the Health and Safety Training Project have been documented in the business plan of ABC Company. This business plan has triggered this project. As a result, to save time, the executive has decided to simplify the 'starting up a project' process. The project mandate will be adapted and becomes the project brief.
Is this appropriate, and why?
- A. Yes, because the executive can initiate the project based on the project mandate by passing the 'starting up a project' process.
- B. Yes, because the business outcomes are clear, the project brief can be a sample statement elaborating the mandate.
- C. No, because capturing lessons from previous projects identify lessons to be applied to this project.
- D. No, because the project brief should be a statement which includes a fuller description of the project.
Answer: D
NEW QUESTION 158
Which of the following management products ARE updated as part of Managing a stage boundary?
1. Business Case
2. Benefits Review Plan
3. Configuration Item Records
4. Project Brief
- A. 1, 3, 4
- B. 1, 2, 3
- C. 1, 2, 4
- D. 2, 3, 4
Answer: B
NEW QUESTION 159
Scenario
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
Which statement applies to the Timing of communication activities section?
- A. Delete entry 9 because activities for controlling the project should be planned as part of Project controls in the Project Initiation Documentation.
- B. No change to entry 9 because it describes the timing of performance reports.
- C. Delete entry 10 because Highlight Reports are a Project Board control, the frequency of which should be recorded in the Project controls section of the Project Initiation Documentation.
Answer: B
NEW QUESTION 160
This question provides a number of changes which may or may not be required to the Extract from the
Communication Management Strategy provided in the additional information.
Which statement applies to the Timing of communication activities section?
- A. No change to entry 9 because it describes the timing of performance reports.
- B. Delete entry 9 because activities for controlling the project should be planned as part of Project controls in
the Project Initiation Documentation. - C. Delete entry 10 because Highlight Reports are a Project Board control, the frequency of which should be
recorded in the Project controls section of the Project Initiation Documentation.
Answer: A
NEW QUESTION 161
Which of the following risk responses can be used for either an opportunity or a threat?
- A. Reject
- B. Enhance
- C. Reduce
- D. Share
Answer: D
NEW QUESTION 162
Project Scenario
Calendar Project (Note: The companies and people within the scenario are fictional.)
There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the company image as described in the existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The prepared calendar pack will consist of:
- Design for each month - correctly showing at public holidays and new company logo - Selected photographs- 12 professionally-produced photographs, showing different
members of staff - Selected paper and selected envelope - for printing and mailing the calendar - Chosen label design - a competition to design a label will be held as part of this
project - List of customers - names and addresses of customers to whom the calendar will be sent.
The project is currently in initiation and will have two further stages:
Stage 2 will include tie activities to:
- Create the customer fast using information from the Accounts and Marketing
---- --
departments Confirm compliance with the Data Protection Legislation Create a design for each month - this will be done by the internal creative team Select and appoint a professional photographer Gather photograph design ideas from previous project and agree photographic session schedule Prepare a production cost forecast Select paper and envelope.
Stage 3 will include the activities to:
---
Produce and select tie professionally-taken photographs Hold the label design competition and choose the label design Assemble the prepared calendar pack.
A production cost forecast, based on the options and costs for the paper, envelope, printing and marketing of the calendar is to be produced in stage 2. However, the actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue.
It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November, to enable printing and distribution of the calendar in time for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be (GBP)20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +(GBP)6,000 / -(GBP)6,000. A change budget of (GBP)500 has been allocated but there is no risk budget.
During stage 2, if the Project Manager decides to recommend that the Project Plan is revised to finish three weeks later, which statement is correct?
- A. The revision of the Project Plan would have to wait until the end stage assessment of stage 2.
- B. The tolerances stated in the Project Plan CANNOT be changed.
- C. The current project must close prematurely and be restarted with a new Project Plan, a new Business Case and new Risk Register.
- D. The Executive needs to seek formal approval from corporate management to implement this change.
Answer: D
Explanation:
Project Scenario
NEW QUESTION 163
Scenario
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago.
She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed user assurance for this project?
- A. Retain because their divisions will be the major users of the outsourced services and they can provide the user perspective on the impact of any proposed changes.
- B. Retain because they are able to help identify stakeholders and their communication requirements.
- C. Retain because selecting only one of them may cause unnecessary conflict.
- D. Retain because they are both very positive about outsourcing the selected business functions.
- E. Remove because neither of these individuals are from the business functions to be outsourced.
Answer: A,B
NEW QUESTION 164
The team member collating the list of customers has now forecast that it will NOT be complete by the end of this stage as originally planned, due to a number of new prospective customers' details not yet being available.
What action should the team member take?
- A. Report the forecast delay in the next Checkpoint Report to the Executive.
- B. Make an entry in the Risk Register so the Project Manager can decide on appropriate action.
- C. Add the product to the next Stage Plan in order to allocate additional resources and complete the work.
- D. Raise an issue to inform the Project Manager.
Answer: D
Explanation:
Explanation/Reference:
Progress Theme
Testlet 2
Scenario:
Techniques, processes and procedures
1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2. Work is to start at the beginning of week 2 (Stage 4).
3. The project will take two years to complete, at an estimated cost of E2.5m.
Tolerances
4. None.
Constraints
5. MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6. Installation work must take place during MFH normal working hours.
7. +E10,000 / -E25,000.
Reporting arrangements
8. Highlight Report every Monday by 10.00 am.
9. The report must contain a summary of all products worked on during the previous week.
10. Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion.
NEW QUESTION 165
Having completed designing the plan, in which order should the next steps take place to produce a plan?
1.Prepare Estimates
2.Define and analyze Products
3.Prepare the schedule
4.Identify activities and dependencies
- A. 2, 4, 1, 3
- B. 2, 4, 3, 1
- C. 4, 3, 2, 1
- D. 4, 2, 1, 3
Answer: A
NEW QUESTION 166
During stage 4, a work package was authorized for the 'delivered pilot courses' to be completed by the end of week 2. The 'finalized materials' work package will start in week 3. Both work packages have zero tolerances, and finalizing the materials is dependent on feedback from the pilot courses.
During week 1, there were some problems with the pilot courses, so at the start of week 2 the team manager rescheduled the courses to week 3, and reported this in the weekly checkpoint report as the end of week 2.
Should the team manager have reported this delay previously as an issue, and why?
- A. No, because the feedback from the rescheduled courses can be used in week 4 to finalize the materials.
- B. Yes, because the work package to deliver the pilot courses was forecast to exceed its time tolerance.
- C. Yes, because a team manager should not change the scheduled order of a work package.
- D. No, because the checkpoint report for week 1 should include information on any issues that occurred.
Answer: D
NEW QUESTION 167
Which of the following is the definition for an off-specification?
- A. A statement of concern
- B. A proposal for a change to a baseline
- C. An issue the Project Manager needs to resolve or escalate
- D. Something forecast or currently not meeting specification
Answer: D
NEW QUESTION 168
While capturing previous lessons, the Project Manager discovered several interesting facts about outsourcing.
Which fact is an appropriate lesson for the Outsourcing project?
- A. Outsourcing is a growth industry and is being implemented by many private sector organizations.
- B. Contracts with service providers should include the timescale within which readiness for service is expected following the transfer of equipment and staff.
- C. Four other government departments are also considering outsourcing some of their business functions next year.
Answer: B
NEW QUESTION 169
Without a Risk Register how can project risks, the progress of risk actions taken to date and the current status
of residual risks be measured?
- A. It was not appropriate to use the Daily Log to capture all risks and issues during the Starting up a Project
process. Separate registers should have been set up for risks, issues and lessons learned. This will now be
done. - B. In a simple project, the Project Initiation Documentation (PID) should contain a register for recording risk
information and monitoring project risks throughout the delivery stages. The register will now be added to
the PID. - C. The Daily Log was correctly used to monitor risks during the Starting up a Project process. It will be used to
capture all risks, actions, decisions, assumptions
Answer: C
NEW QUESTION 170
While preparing the Risk Management Strategy, the Project Manager considered the commercial customer/ supplier environment and how this may affect the management of risk. Which approach should the Outsourcing project adopt?
- A. All project risks associated with the specialist deliverables should be owned by the selected service provider.
- B. Plan to use the selected service provider's risk management procedures.
- C. Due to the sensitive nature of this project, consideration should be given to creating a separate Risk Register to be held by MFH and the selected supplier.
Answer: C
NEW QUESTION 171
The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar, thereby reducing the anticipated benefits of the Calendar project.
Which 2 statements should be recorded under the Timing of risk management activities heading?
- A. The Project Board should hold monthly meetings to review project progress.
- B. When authorizing a stage, the Project Board will check that the exposure to risk is still acceptable.
- C. During stage 4, the selected service provider will manage any risks to their Business Case and report these to the Project Manager on a weekly basis.
- D. When closing a project, the follow-on action recommendations should be updated with any risks relating to the realization of benefits after the outsourced services go live.
- E. Any new risks identified during product development should be reported to the Project Manager by the Team Manager when delivering the completed Work Package.
Answer: A,B
NEW QUESTION 172
HOTSPOT
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term
A promotional calendar as a free Christmas gift - would target current and prospective customers and
the benefits would last into a second year
A series of television and press advertisements was too expensive
A direct mail shot to all customers - benefit would be short term
Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question In the Scenario Booklet, answer the following question.
Lines A to E in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
Hot Area:
Answer:
Explanation:
NEW QUESTION 173
Scenario
Additional Information
Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1. This document defines the approach to be taken to achieve the required quality levels during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status, version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Which is a correctly defined acceptance criterion for the service level agreement (SLA) with the selected service provider?
- A. Any changes to the SLA must be managed through formal change control.
- B. The SLA must extend for the full duration of the service contract.
- C. External consultants are to assist in the creation of the SLA.
- D. The selected service provider should be located locally.
Answer: B
NEW QUESTION 174
PROGRESS
Here are three statements relating to controlling the progress of the project.
In which management product (A-E) should each statement be recorded?
Choose only one product for each statement. Each product can be used once, more than once, or not at all.
Answer:
Explanation:
Explanation
NEW QUESTION 175
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Introduction to PRINCE2-Practitioner Certified Exam
PRINCE2 Practitioner certification is suitable for anyone managing projects. This could be as part of a formal project management function or a role that involves project management as part of day-to-day work. The Practitioner certification aims to confirm that you have sufficient knowledge and understanding to apply and tailor the method in a range of different project environments and scenarios. Attaining your Practitioner qualification is only one part of becoming a successful and effective project manager. It is important to ensure that yous supplement this with real-life experience working on projects, in addition to investing in personal professional development and wider training.
As you know that certification plays a very significant role in terms of your development which could be monetary, professional, etc. It helps you to acquire a prestigious position in the companies, you must be knowing HR use to prefer to give a call to the candidates who are holding certification so the chances of that candidate selection use to be very high. Along with, if the candidates are certified, the employer has trust in employees about the delivery of the projects.
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