Pass PEGAPCSA84V1 Exam - Real Test Engine PDF with 153 Questions
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NEW QUESTION 61
The deadline for responding to all customer requests is eight hours. If the deadline is exceeded, and the request is from a premium customer, the assignment automatically transfers to the department manager.
Which configuration satisfies this requirement?
- A. Create service level agreement rules for each customer category. Use a decision table to determine which service level agreement rule to apply to the assignment.
- B. Create a single service level agreement rule with a Transfer escalation action. Use a decision table to test for premium customer service requests.
- C. Create a single service level agreement rule with a Transfer escalation action. Use the value of a property to calculate the deadline interval.
- D. Create a single service level agreement rule with a Transfer escalation action. Use a when rule to test for premium customer service requests.
Answer: C
NEW QUESTION 62
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.
Select the case type relationship that satisfies the requirement.
- A. Make credit check a spin-off case of credit card request.
- B. Make credit card request a child case of credit check.
- C. Make credit check a child case of credit card request.
- D. Make both loan request and credit check top cases.
Answer: A
NEW QUESTION 63
An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement: Customers muse select a make, model, and year to initiate a vehicle-specific search.
How do you configure the data storage in the application to implement the requirement?
- A. Configure a connection to an external system of record that contains the make, model, and year vehicle data.
- B. Configure a data page to store the make, model, and year vehicle data.
- C. Configure a local data storage of the make, model, and year vehicle data.
- D. Configure a static list of the make, model, and year vehicle data.
Answer: A
NEW QUESTION 64
You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment.
Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?
- A. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved and after 48 hours have elapsed.
- B. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.
- C. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.
- D. Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.
Answer: B
NEW QUESTION 65
An international online car parts business wants customers to find parts for any vehicle easily.
You are asked to implement the following requirement: Customers muse select a make, model, and year to initiate a vehicle-specific search.
How do you configure the data storage in the application to implement the requirement?
- A. Configure a connection to an external system of record that contains the make, model, and year vehicle data.
- B. Configure a data page to store the make, model, and year vehicle data.
- C. Configure a local data storage of the make, model, and year vehicle data.
- D. Configure a static list of the make, model, and year vehicle data.
Answer: A
NEW QUESTION 66
A car insurance quote requires a view for potential customers to enter information to process the request. What are the three primary decisions to make before you add fields to the view? (Choose Three)
- A. How do users enter values into the field?
- B. Is field entry required?
- C. Does the field require a data source?
- D. Are processing actions applied to the field?
- E. Do users need to see the field?
Answer: C,D,E
NEW QUESTION 67
Choose two use cases that require the configuration of conditional paths within the case type.
(Choose Two.)
- A. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
- B. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
- C. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
- D. A scholarship eligibility application requires students to enter standardized test scores. Students withy qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
Answer: C,D
NEW QUESTION 68
What is the relationship between pyWorkPage and case data?
- A. pyWorkPage timestamps all the data generated while creating and processing a case.
- B. pyWorkPage stores all the case data generated while creating and processing a case.
- C. pyWorkPage stores all the data pages generated when a case resolves.
- D. pyWorkPage stores all the data pages generated when a case resolves.
Answer: B
NEW QUESTION 69
Drag and Drop Question
Select each task on the left and drag it to the corresponding Application Development Studio on the right, where the task can be completed.
Answer:
Explanation:
NEW QUESTION 70
A stakeholder prefers to group a set of existing actions into a multistep form.
Which work item do you create in Agile workbench to address this change request?
- A. Feedback
- B. Status
- C. Bug
- D. User Story
Answer: B
NEW QUESTION 71
Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have.
You also create work items to address:
* A future enhancement request to group a set of existing steps into a multistep form
* A drop-down list that is missing one of the required options - This work item is in progress because the missing option prevents work from being done
How do you populate the backlog directly from the spreadsheet?
- A. Create stories
- B. Import stories
- C. Create feedback
- D. Create bugs
Answer: B
NEW QUESTION 72
To qualify for an instant loan, an applicant must be older than 21 and have a monthly income of at least USD2000.
How do you enforce these restrictions?
- A. Configure the UI controls to only accept values greater than 21 for age and USD2000 for income.
- B. Use two Edit Validate rules: one for age and one for income.
- C. Use a single Validate rule with two conditions: one for age and one for income.
- D. Use two Validate rules: one for age and one for income.
Answer: C
NEW QUESTION 73
Customers can log their own product support requests using an online portal. Once logged in, the portal displays the list of products purchased by the customer. The customer can initiate one or more support requests for each product.
What is the appropriate scope for a data page that sources the list of products purchased by the customer?
- A. Thread
- B. System
- C. Node
- D. Requestor
Answer: B
NEW QUESTION 74
Select each description on the left and drag it to the correct field type on the right.
Answer:
Explanation:
NEW QUESTION 75
An on-demand transportation application has a Conversation preference data type. When customers use the application to request a ride, they can specify their conversation preference:
whether they would like to talk to their driver or if they would prefer silence. Company stakeholders are interested in analyzing the conversation preference data.
How is the Conversation preference data type sourced?
- A. Local system of record
- B. No system of record
- C. External system of record
Answer: C
NEW QUESTION 76
A requirement states: The date of birth submitted for first grade students must be at least five years before September 1 of the current year.
Which three validation methods, when applied in combination, satisfy the requirement? (Choose Three)
- A. Date data type
- B. Calendar control
- C. Edit validate rule
- D. When rule
- E. Validation rule
Answer: A,B,C
NEW QUESTION 77
Consider the following scenario:
- During the Interview process for a Job Application case, an
administrative assistant selects the date and location of the
interview.
- Next, an email confirmation is sent to the candidate.
- During the interview, the hiring manager captures notes from the
discussion.
- Finally, the candidate is assigned a technical exercise and the
results are added to the case.
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose Two)
- A. Notify Candidate
- B. Schedule Interview
- C. Technical Exercise
- D. Ask Questions
Answer: A,D
NEW QUESTION 78
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