Nov-2022 Free Avaya 6211 Exam Question Practice Exams
Ace 6211 Certification with 78 Actual Questions
NEW QUESTION 45
Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?
- A. Agent Desktop
- B. Avaya Aura Media Server
- C. API Server
- D. SIP Connector
Answer: A
NEW QUESTION 46
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mail Server
- B. Inbound Mall Manager Server
- C. Inbound Mail Application Server
- D. Inbound Mall License Server
Answer: A
NEW QUESTION 47
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?
- A. Single standard XSD file or flattened XSD file
- B. Single standard XML file or flattened XML file
- C. Single standard HTML file or flattened HTML file
- D. Single standard CSV file or flattened CSV file
Answer: B
NEW QUESTION 48
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Agent
- B. Skillset
- C. Server
- D. Email
- E. Web Comms
Answer: A,B,C
NEW QUESTION 49
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)
- A. ContactFlow
- B. MultimediaFlow
- C. Primary
- D. Secondary
Answer: A,B
NEW QUESTION 50
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?
- A. the assignment of an open queue for each email skillset
- B. the assignment of a vector for each email skillset
- C. the assignment of a route point for each email skillset
- D. the assignment of a script for each email skillset
Answer: C
NEW QUESTION 51
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into theCCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?
- A. The contact is presented to the agent using the Avaya Agent Desktop.
- B. The newly-arrived contact is created and directed to an application using the Open Queue.
- C. Customer details are retrieved for the agent using Web services.
- D. The Contact Center application (scripting) determines how to route the contact, orin this case, present to which agent.
Answer: B
NEW QUESTION 52 
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop Internally in the Initial screen of the Agent Desktop
- B. Launch the screen pop externally on the user's browser
- C. Launch the screen pop externally in the agent's Conferencing software
- D. Launch the screen pop Internally in the tab of the Agent Desktop
Answer: D
NEW QUESTION 53
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?
- A. The campaign stops functioning
- B. The campaign will not receive data.
- C. The campaign will not be created.
- D. The campaign will receive calls but no agent is assigned
Answer: C
NEW QUESTION 54
Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?
- A. System Control and Monitor Utility
- B. CCMM Data Management
- C. Control Utility
- D. Contact Center Database Maintenance Utility
Answer: B
NEW QUESTION 55
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?
- A. the CCMA
- B. the Multimedia Contact Manager
- C. the Outbound Campaign Management Tool
- D. the E-mail Manager
Answer: C
NEW QUESTION 56
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
- A. CCT Trace Control
- B. CCT API
- C. CCT Console
- D. CCT Reference Client
Answer: C
NEW QUESTION 57
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Testing SIP connections
- B. Making phone calls
- C. Testing CTI connections
- D. Transferring phone calls
Answer: B,C
NEW QUESTION 58
Where are all agents used in the Avaya Aura Contact Center POM integration administered?
- A. Avaya IQ
- B. Avaya Proactive Outreach Manager
- C. Contact Center Manager Administration
- D. Avaya Aura Experience Portal
Answer: B
NEW QUESTION 59
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mail Server
- B. Inbound Mail Manager Server
- C. Inbound Mail Application Server
- D. Inbound Mail License Server
Answer: A
NEW QUESTION 60 
A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?
- A. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
- B. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- C. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
- D. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
Answer: B
NEW QUESTION 61
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