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NEW QUESTION # 34
Which of the following is not an example of Statistical Process Control?
- A. Check Sheet
- B. Histogram
- C. Flowchart
- D. Scatter Diagram
Answer: C
Explanation:
A flowchart isn't considered a Statistical Process Control because it doesn't involve statistics- this is from p.124. If you're thinking that the others might not include statistic... That was my thoughts when I first read this chapter- but remember to just go with what the study guide says.
NEW QUESTION # 35
According to Juran, there are several options to improve quality- these include which of the following? Select THREE
- A. reallocate
- B. repair
- C. renovate
- D. remove
- E. refine
Answer: B,C,E
Explanation:
repair, refine and renovate are part of Juran's quality improvement interventions ( there are '4 Rs' - the last one is reinvent- p.122). The end of Chapter 2.3 talks about three different philosophies of TQM: Crosby, Juran and Deming. As far as I'm aware these don't come up often as questions, mainly because they're all so similar. You may get a question on this, and possibly on Deming's Plan-Do-Check-Act cycle (CIPS LOVE the Deming cycle for some reason) but don't stress too much about memorising all the philosophies word for word.
NEW QUESTION # 36
An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?
- A. yes- these objectives always guarantee a sale
- B. yes- this means the product is superior to that of competitors
- C. no- this means a customer will buy from the organisation, but not this particular product
- D. no- order qualifying is the process of accepting an order from a client, which may be rejected by the organisation
Answer: C
Explanation:
3 is correct- the sentence is false. 'Order Qualifying' is 'not a major factor in determining business success but plays a role in determining whether a customer will consider buying from the business or not'. This is a direct quote from p.43. 'Order Winners' is something that will guarantee a customer buys that product.
NEW QUESTION # 37
Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?
- A. anticipation inventory
- B. buffer stock
- C. transit inventory
- D. work-in progress
Answer: B
Explanation:
This is buffer stock because it is being used as a safety for if something goes wrong with the current planned production schedule.. Anticipation Inventory is when you order extra materials in anticipation that something in the future will affect the level of production, such as a labour strike or a sharp price increase. These two are quite similar but the difference is buffer stock is held all the time and you don't anticipate something drastic is going to change in the future- you're just holding the extra stock because you're risk adverse. Anticipation Inventory isn't always held, it's collected when you think something bad is going to happen in the future and you'll need it. Work-in-progress is half-finished products and transit inventory is products that are currently being moved, for example on a delivery truck so these two are obvious wrong answers. See p.25 for different types of inventory
NEW QUESTION # 38
Which of the following are operations management activities? Select THREE
- A. job design
- B. process selection
- C. development of new products
- D. capacity planning
- E. materials management
Answer: B,D,E
Explanation:
1 2 and 4 are correct. Development of New Products would be the activity of the R&D department, and job design the activity of HR. There is a list of 10 Operations Management activities on p.12
NEW QUESTION # 39
Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?
- A. cost of repair
- B. production rate
- C. mean time to repair
- D. output of machine
Answer: C
Explanation:
You need to know the mean time to repair - i.e. the amount of time the machine is 'out of action'. The calculation is availability = mean time between failure divided by (mean time between failure + mean time to repair). P.95
NEW QUESTION # 40
Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?
- A. yes- in continuous operations there is a high level of standardisation
- B. yes- in continuous operations there is a low level of automation
- C. no- in continuous operations actual customer numbers are used
- D. no- in continuous operations there is a high level of work-in-progress inventory
Answer: A
Explanation:
Firstly, look to see if the statement is true or false. It is true (this is taken from the table comparing continuous operations to intermittent operations on p.15). Therefore you can automatically discount options 3 and 4. Between 1 and 2, option 1 is incorrect as there is a high level of automation in continuous operations.
NEW QUESTION # 41
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 1?
- A. run-to-breakdown maintenance
- B. mixed maintenance
- C. condition-based maintenance
- D. preventative maintenance
Answer: D
Explanation:
The correct answers are as follows:
NEW QUESTION # 42
Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO
- A. point-of-departure interviews
- B. phone surveys
- C. machine diagnostic checks
- D. in-process checks
Answer: C,D
Explanation:
In-process checks and machine diagnostic checks provide answers the quickest as these are conducted DURING processes. Surveys and Point-of-departure interviews are conducted AFTER guests have left- so there is a time-delay here. They're also more resource- intensive. See p.96 for a list of techniques that can be used by a company to uncover failures.
NEW QUESTION # 43
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?
- A. zero defects
- B. increasing market share
- C. reducing costs
- D. customer satisfaction
Answer: D
Explanation:
The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section
NEW QUESTION # 44
Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?
- A. dependability
- B. flexibility
- C. quality
- D. speed
Answer: A
Explanation:
This is dependability because it relates to keeping promises to customers. This is from p.37.
NEW QUESTION # 45
Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?
- A. Yes- other criteria include cost and speed
- B. No- quality criteria includes performance and reliability
- C. Yes- other criteria include performance and reliability
- D. No- quality is not concerned with aesthetics
Answer: C
Explanation:
Firstly the statement is true- so discount options 3 and 4. Then between 1 and 2, 2 is incorrect because cost and speed are NOT characteristics of quality. Quality is concerned with; performance, features, reliability, conformance, durability and aesthetics - Garvin (1987). P.76
NEW QUESTION # 46
Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?
- A. contact method
- B. sequence method
- C. constant number method
- D. standardisation method
Answer: A
Explanation:
This is the contact method as it involves identifying a defect by colour (p.134). There are three methods; contact, sequence and constant number. Standardisation is not a Poka Yoke method.
NEW QUESTION # 47
Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?
- A. cost
- B. availability
- C. reliability
- D. durability
Answer: C
Explanation:
Mean Time between Failures is a measure of reliability- how long does the item last before it breaks down or stops working. P.94
NEW QUESTION # 48
Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?
- A. far from customers, availability of raw materials
- B. close to customers, low cost land, readily available labour
- C. low cost land and facilities, access to government incentives
- D. high environmental and ethical standards, low cost land
Answer: C
Explanation:
2 is the correct answer- this is taken from p.54 'site selection'. Option 1 is incorrect because low-cost countries are not located close to customers- products have to be shipped internationally. Option 3 is incorrect as low-cost countries tend to have lower environmental and ethics standards. Option 4 is incorrect because being far from customers isn't a benefit.
NEW QUESTION # 49
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