[Dec-2025] PL-400 Dumps Full Questions - Microsoft Certified: Power Platform Developer Associate Exam Study Guide
Exam Questions and Answers for PL-400 Study Guide
Microsoft Power Platform is becoming increasingly popular among organizations of all sizes, as it allows them to quickly build and deploy custom solutions without the need for extensive coding knowledge. As such, the demand for skilled Power Platform developers is growing rapidly, making the PL-400 exam a valuable asset for anyone looking to advance their career in this area.
To prepare for the Microsoft PL-400 exam, you should have a good understanding of the Power Platform and its various components, as well as experience in designing and implementing solutions using these components. You can also take advantage of various training resources available from Microsoft, including online courses, tutorials, and practice exams. These resources can help you to understand the exam topics and prepare for the exam.
NEW QUESTION # 85
You are creating an integration that uses an Azure function to create records in the Common Data Service when leads are submitted from your company website.
You create and configure a Common Data Service application user.
You do not have administrator access to the Common Data Service environment you are using for access to Azure Active Directory. Company policy dictates that service accounts must be used for integrations, and integrations must not be granted privileges beyond what is needed.
You need to recommend actions that an administrator should perform to configure access for the Azure Function.
Which three actions should you perform? Each correct selection presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Assign the system administrator security role to the application user.
- B. Assign the Power Platform administrator role to the application user in Azure Active Directory.
- C. Create a new security role with the minimum required permissions and assign to the application user.
- D. Create an application registration in Azure Active Directory.
- E. Deploy Azure B2B guest permissions to the application user.
- F. Grant the application delegated permissions to the Dynamics CRM API in Azure Active Directory.
Answer: C,D,F
Explanation:
Explanation/Reference:
https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/walkthrough-register-app- azure-active-directory Develop integrations Testlet 1 Case study This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Current environment
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. The company has one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.
Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair work. The company has six maintenance vans that repair bicycles at various events and residences.
Adventure Works Cycles recently deployed Dynamics 365 Finance and Dynamics 365 Manufacturing in a Microsoft-hosted environment for financials and manufacturing. The company plans to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.
The customer uses Dynamics 365 Sales. Dynamics 365 Customer Service and Dynamics 365 Field Service.
Retail store information
* Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
* Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
* The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups.
* Technicians use paper forms to document the bicycle inspection performed before a tune-up and any additional work performed on the bicycle.
* Adventure Works Cycles uses a Power Apps app for local bike fairs to attract new customers.
* A canvas app is being developed to capture customer information when customers check in at the retail location. The app has the following features:
- Customer selects yes or no if they are on the mailing list.
- Customer selects the amount of times they have visited the store.
- Customer selects the type of service needed.
- The search result returns all last name records that match the search term.
Technology
Requirements
* A plug-in for Dynamics 365 Sales automatically calculated the total billed time from all activities on a particular customer account, including sales representative visits, phone calls, email correspondence, and repair time compared with hours spent.
* A shipping API displays shipping rates and tracking information on sales orders. The contract allows for
3,000 calls per month.
* Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics
365 Finance.
* Microsoft Teams is used for all collaboration.
* All testing and problem diagnostics are performed in a copy of the production environment.
* Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.
Automation
* A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
* Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure every night.
* A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
* Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.
Reporting
* The warehouse manager's dashboard must contain warehouse counting variance information.
* A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
* Power BI must be used for reporting across the organization.
User experience
* Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
* All customer repairs must be tracked in the system no matter where they occur.
* Qualified leads must be collected from local bike fairs.
Issues
* Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
* All customer repairs must be tracked in the system no matter where they occur.
* Qualified leads must be collected from local bike fairs.
Internal
* User1 reports receives an intermittent plug-in error when viewing the total bill customer time.
* User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month.
* User2 reports that sales orders have increased.
* User5 receives the error message: 'Endpoint unavailable' during a test of the technician dispatch ISV solution.
* The parts department manager who is the approver for the department is currently on sabbatical.
External
* CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
* Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
* Customers report that the response time from the information email listed on the Adventure Works Cycles website is greater than five days.
* CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.
NEW QUESTION # 86
The engineering team in a company uses a SharePoint list to manage critical technical issues that are raised by clients. Other departments do not have access to this list. Departments use their own apps for their own processes.
All departments must be able to see the total number of client issues at any point in time.
You need to design a component that can be used in all the departmental apps to display the total number of client issues in bold colors.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
To design a component that can be used in all the departmental apps to display the total number of client issues in bold colors, you should perform the following four actions in sequence:
Create a connection to the engineering issues list and retrieve the total number of critical issues.
Create an output parameter and set the value of the parameter to the total number of critical issues.
Create a new component in the first department app.
Create and format a label to display the total number of critical issues, and display the counter output parameter in the department app.
NEW QUESTION # 87
You work for a not-for-profit agency that manages business processes by using Power Platform custom entities.
Volunteer registration and onboarding are manual processes that include multiple related entities.
You need to implement a portal solution that replaces the manual processes.
Which modules should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Customer self-service portal
Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback.
Box 2: Entity form metadata
The Advanced Form Metadata contains additional behavior modification logic to augment or override the functionality of form fields that is otherwise not possible with native basic form editing capabilities.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates
https://docs.microsoft.com/en-us/powerapps/maker/portals/configure/configure-web-form-metadata
NEW QUESTION # 88
You have several model-driven apps.
You must ensure that app creators and system administrators can customize the apps. You must follow the principle of least privilege.
You need to assign the permissions that are needed for app creators and system administrators.
Which security roles should you assign? To answer, drag the appropriate roles to the correct requirements. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point
Answer:
Explanation:
NEW QUESTION # 89
You need to resolve the performance issue with the Total Billed customer plug-in.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Attach the debugger to total billed customer time.
2 - Run the total billed customer time query.
3 - Correct the failing plug-in code and compile.
4 - Register and depoly the plug-in assembly.
5 - Unregister the old version of the plug-in and reregister the new version of the plug-in.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/register-deploy-plugins
NEW QUESTION # 90
A company uses Dynamics 365 Sales.
Sales commission must be calculated when an order is placed. You create an Azure Function to perform the calculation. The Azure Function has an HTTP trigger.
You need to configure the Plug-in Registration tool to send data to the Azure Function when an order is placed. You open the Plug-in Registration tool and connect to Dynamics 365 Sales.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/tutorial-write-plug-in
NEW QUESTION # 91
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than once correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are designing a one-way integration from the Common Data Service to another system.
You must use an Azure Function to update the other system. The integration must send only newly created records to the other system. The solution must support scenarios where a component of the integration is unavailable for more than a few seconds to avoid data loss.
You need to design the integration solution.
Solution: Register a service endpoint in the Common Data Service that connects to an Azure Service Bus queue.
Register a step at the endpoint which runs asynchronously on the record's Create message and in the portoperation stage.
Configure the Azure Function to process records as they are added to the queue.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: B
Explanation:
Microsoft Dataverse supports integration with Azure.
For the Dataverse and Azure connection to work, there must be at least one solution in an Azure Service Bus solution account, where the solution contains one or more service endpoints.
For a queue endpoint contract, a listener doesn't have to be actively listening.
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/azure-integration
NEW QUESTION # 92
A company creates a custom connector to use in a flow named Search Company.
When this custom connector is used, requests must be redirected to a different endpoint at runtime.
You need to apply a policy to the custom connector to route calls to a different endpoint.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/connectors/custom-connectors/policy-templates
NEW QUESTION # 93
A company uses SharePoint for its intranet and other functions. The company has also implemented model-driven apps.
SharePoint users must be able to create contact records in the Common Data Service (CDS), without having to navigate to the model-driven apps.
You need to create a link in SharePoint to open the CDS contact from displaying data from SharePoint.
How should you complete the URL? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/open-forms-views-dialogs-reports-url
https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/set-field-values-using-parameters-passed-form
NEW QUESTION # 94
You are designing a custom connector for an internal API used by Contoso, LLC.
Authentication to the API is carried out by using an API key. The API key is stored within Azure Key Vault.
Each environment has a separate instance of the API with a different API key.
You need to reference the API key from Key Vault in the custom connector Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select
Answer:
Explanation:
Explanation:
NEW QUESTION # 95
An international organization has a series of client-server applications that manage red light cameras and traffic violations across a wide geographic region. The daily volume of traffic violations is very high and growing.
You plan to use Microsoft Power Platform apps to manage the following types of data:
Existing vehicle licensing data must be imported into Common Data Service and easily queried.
Red light camera images must be stored in a repository for later analysis.
Information about traffic violations must be stored and related to vehicle details.
You need to select data storage mechanisms for the new apps.
Which data storage mechanisms should you use? To answer, drag the appropriate data storage mechanisms to the correct data types. Each storage mechanism may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 96
A travel company has a Common Data Service (CDS) environment.
The company requires the following:
Custom entities that track which regions clients have traveled.
The dates their clients traveled to these regions.
You need to create the entities and relationships to meet the requirements.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create an intersect entity named ContactRegion and create N:1 relationships to Contact and Region.
- B. On the main form for ContactRegion, add lookup fields for Contact and Region, and a date field for the visit date.
- C. Create an intersect entity named ContactRegion and create 1:N relationships to Contact and Region.
- D. Create a 1:N relationship from the ContactRegion intersect entity and Region.
- E. Create the Region entity.
- F. On the main form for ContactRegion, add a sub-grid to view country information.
- G. Create a 1:N relationship from Contact to the Region entity.
- H. Create a N:N relationship from Contact to the Region entity.
Answer: B,C,E
Explanation:
Need a Region entity, a intersect entity ContactRegion between Contact and Region, and a way to input region visits.
NEW QUESTION # 97
You are creating a model-driven app.
Users need to see only the entities in the app navigation that are relevant to their role and their method of accessing the app.
You need to restrict entities on the sub-areas in the SiteMap.
Which properties should you use? To answer, drag the appropriate properties to the correct requirements. Each property may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-site-map-app
NEW QUESTION # 98
A company uses Dynamics 365 Sales.
You need to configure the customer lookup search for email activity in the canvas app.
How should you complete the expression? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-isblank-isempty
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-astype-istype
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-astype-istype
NEW QUESTION # 99
A company is creating a new system based on Common Data Service.
You need to select the features that meet the company's requirements.
Which options should you use? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/common-data-service/create-edit-entity-relationships
NEW QUESTION # 100
You develop the following code for a console application that performs the data import to Microsoft Dataverse.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 101
You need to resolve CustomerB's issues with the check-in application.
Which two options can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. LookUp to Filter
- B. Filter to LookUp
- C. Search to LookUp
- D. LookUp to Search
Answer: A,D
Explanation:
CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
The Filter function finds records in a table that satisfy a formula. Use Filter to find a set of records that match one or more criteria and to discard those that don't.
The LookUp function finds the first record in a table that satisfies a formula. Use LookUp to find a single record that matches one or more criteria.
The Search function finds records in a table that contain a string in one of their columns.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-filter-lookup Create and configure Power Apps Question Set 3
NEW QUESTION # 102
You need to determine the cause for the issue reported by the interviewers. What is the root cause of the issue?
- A. The plug-in used to synchronize the Person of Interest field from Contact to Interview was not triggered.
- B. There is no plug-in registered to run when an interview record is created.
- C. There was an error in the event pipeline and the entire transaction was rolled back.
Answer: B
Explanation:
Topic 5, Northwind Traders
Case study
Background
Northwind Traders uses Microsoft Dynamics 365 Sales to manage its sales process. To better understand its customers, Northwind Traders invests in a team of researchers who gather data from multiple sources. The company stores the data it collects in a Microsoft Azure SQL Database. The company plans to use the data to enrich account records and make the sales team more effective.
Environment
* The company has three Microsoft Power Platform environments with Dynamics 365 Sales installed. The environments are named development, test, and production.
* Each environment has an application user that can be used for integrations.
* The company must use solutions to perform all customization and configuration deployment.
Data
* Researchers are responsible for creating account records.
* Researchers have permissions on the Account table to create records, read all records, and update records they own.
* A synchronous plug-in runs when an account record is created and could reassign the record to a different user.
* Users must access data as themselves to enforce security and audit changes.
* A column named new_dataid is added to the Account table. The column uniquely identifies which data it should receive.
* Researchers have researched only the top 20 percent of account records.
Web API
* The company creates an Azure Function to run a RESTful .NET Web API.
o Data can be retrieved by placing a GET request to the URL
https://dataservice-tENVIRONMENTNAIvlEl.azurewebsites.net/enrich/IDATAID].
[ENVIRONMENTNAME] is the name of the Microsoft Power Platform environment that requests the data.
[DATAID] is the new.dataid column in the Account table.
o The Web API response will return a 200 response plus data if the Datald is found. Otherwise, a 404 response is returned.
* Developers plan to create a custom connector from the Web API to make it accessible from Microsoft Power Platform.
Custom connector
* The Web API definition used to create The custom connector must be generated based on a low-code technology.
* The URL used by the custom connector must incorporate the current environment name without hardcoding values.
* Errors generated by the custom connector must not cause downstream processes to fail.
* Text descriptions and field placeholder text that describe the use of the custom connector must appear for non-developers.
Process
* All account records must be updated with data from the Web API once automatically.
* Only account records that contain a Datald should be updated by the Web API.
* Researchers must create Power Automate flows to specify data analysis priority.
* The researchers require a process that repurposes a set of identical steps of parameterized Microsoft Dataverse queries from a Power Automate flow for use in other flows that have different parameters. The researchers want to avoid recreating the steps manually each time they create a flow to save time and avoid errors.
Issues
* A tester attempts to connect to the production instance of the Web API with a Datald that should return data.
The tester receives an error stating that the remote name could not be resolved.
* A missing component causes an error to occur when importing the solution that contains the Power Automate flow to update account records in a test environment.
NEW QUESTION # 103
Fabrikam, Inc, has two divisions as shown in the Business Unit exhibit. (Click the Business Unit tab.)
* Fabrikam Residences rents units short term to clients.
* Fabrikam Property Management deals with the maintenance of the units and manages the contractors who perform the maintenance.
* Clients and contractors are both stored in the Contact entity.
The manager of the Property Management business unit is a member of a Fabrikam business unit, which has the root security role as shown in the Security Role exhibit. (Click the Security Role tab.)
The manager cannot see the contact record shown in the Contact exhibit. (Click the Contact tab.)
You need to ensure that the manager can view contact records owned by someone in the Residences business unit.
For each of the following statements, select Yes if the statement achieves the goal. Otherwise, select No.
Answer:
Explanation:
Explanation:
Box 1: Yes
Change it to Direct User/Basic access level and Team privileges. This creates a security role with team member's privilege inheritance.
Note: For roles assigned to teams with Basic-level access user privilege, the role's inheritance configuration also comes into play. If the team has the Member's privilege inheritance set to Team privileges only, then the user will only be able make use of that privilege for records owned by the team.
Box 2: No
The manager of the Property Management business unit is already a member of a Fabrikam business unit, which has the root security role Box 3: Yes Reference:
https://docs.microsoft.com/en-us/power-platform/admin/security-roles-privileges
NEW QUESTION # 104
You work for a multinational company that has Azure and Common Data Service environment in the United States (UTC-7) and Japan (UTC+9).
You create Azure Functions for each location to update key data.
You need to configure the functions to run at 4:00 AM on weekdays at each location.
Which schedule formats should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Box 1: 0 0 4 * * 1-5
Azure Functions uses the NCronTab library to interpret NCRONTAB expressions.
An NCRONTAB expression is similar to a CRON expression except that it includes an additional sixth field at the beginning to use for time precision in seconds:
{second} {minute} {hour} {day} {month} {day-of-week}
NCRONTAB time zones
The numbers in a CRON expression refer to a time and date, not a time span. For example, a 5 in the hour field refers to 5:00 AM, not every 5 hours.
The default time zone used with the CRON expressions is Coordinated Universal Time (UTC).
To have your CRON expression based on another time zone, create an app setting for your function app named WEBSITE_TIME_ZONE.
1-5 is weekdays
Box 2: 0 0 4 * * 1-5
Reference:
https://docs.microsoft.com/en-us/azure/azure-functions/functions-bindings-timer?
NEW QUESTION # 105
You need to improve warehouse counting efficiency.
What should you create?
- A. A Power BI dashboard that shows the inventory counting variances
- B. a canvas app that scans barcodes to allow a warehouse worker to select inventory counts
- C. a model-driven app that allows the user to key in inventory counts
- D. a flow that updates the warehouse counts as the worker performs the count
Answer: B
Explanation:
Explanation
Scenario: Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items are barcoded.
Topic 1, Adventure Works
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the button to return to the question.
Background
Current environment
Adventure Works Cycles wants to replace their paper-based bicycle manufacturing business with an efficient paperless solution. The company has one manufacturing plant in Seattle that produces bicycle parts, assembles bicycles, and distributes finished bicycles to the Pacific Northwest.
Adventure Works Cycles has a retail location that performs bicycle repair and warranty repair work. The company has six maintenance vans that repair bicycles at various events and residences.
Adventure Works Cycles recently deployed Dynamics 365 Finance and Dynamics 365 Manufacturing in a Microsoft-hosted environment for financials and manufacturing. The company plans to leverage the Microsoft Power Platform to migrate all of their distribution and retail workloads to Dynamics 365 Unified Operations.
The customer uses Dynamics 365 Sales. Dynamics 365 Customer Service and Dynamics 365 Field Service.
Retail store information
* Adventure Works Cycle has one legal entity, four warehouses, and six field service technicians.
* Warehouse counting is performed manually by using a counting journal. All warehouse boxes and items
* are barcoded.
* The Adventure Works Cycles retail location performs bicycle inspections and performance tune-ups.
* Technicians use paper forms to document the bicycle inspection performed before a tune-up and any additional work performed on the bicycle.
* Adventure Works Cycles uses a Power Apps app for local bike fairs to attract new customers.
* A canvas app is being developed to capture customer information when customers check in at the retail location. The app has the following features:
* Customer selects yes or no if they are on the mailing list.
* Customer selects the amount of times they have visited the store.
* Customer selects the type of service needed.
* The search result returns all last name records that match the search term.
Technology
Requirements
* A plug-in for Dynamics 365 Sales automatically calculated the total billed time from all activities on a particular customer account, including sales representative visits, phone calls, email correspondence, and repair time compared with hours spent.
* A shipping API displays shipping rates and tracking information on sales orders. The contract allows for
3,000 calls per month.
* Ecommerce orders are processed in batch daily by using a manual import of sales orders in Dynamics
365 Finance.
* Microsoft Teams is used for all collaboration.
* All testing and problem diagnostics are performed in a copy of the production environment.
* Customer satisfaction surveys are recorded with Microsoft Forms Pro. Survey replies from customers are sent to a generic mailbox.
Automation
* A text message must be automatically sent to a customer to confirm an appointment and to notify when a technician is on route that includes their location.
* Ecommerce sales orders must be integrated into Dynamics 365 Finance and then exported to Azure every night.
* A text alert must be sent to employees scheduled to assist in the repair area of the retail store if the number of repair check-ins exceeds eight.
* Submitted customer surveys must generate an email to the correct department. Approval and follow-up must occur within a week.
Reporting
* The warehouse manager's dashboard must contain warehouse counting variance information.
* A warehouse manager needs to quickly view warehouse KPIs by using a mobile device.
* Power BI must be used for reporting across the organization.
User experience
* Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
* All customer repairs must be tracked in the system no matter where they occur.
* Qualified leads must be collected from local bike fairs.
Issues
* Warehouse counting must be performed by using a mobile app that scans barcodes on boxes.
* All customer repairs must be tracked in the system no matter where they occur.
* Qualified leads must be collected from local bike fairs.
Internal
* User1 reports receives an intermittent plug-in error when viewing the total bill customer time.
* User2 reports that Azure consumption for API calls has increased significantly to 100 calls per minute in the last month.
* User2 reports that sales orders have increased.
* User5 receives the error message: 'Endpoint unavailable' during a test of the technician dispatch ISV solution.
* The parts department manager who is the approver for the department is currently on sabbatical.
External
* CustomerB reports that the check-in app returned only one search result for their last name, which is not the correct name.
* Nine customers arrive in the repair area of the retail store, but no texts were sent to scheduled employees.
* Customers report that the response time from the information email listed on the Adventure Works
* Cycles website is greater than five days.
* CustomerC requested additional information from the parts department through the customer survey and has not received a response one week later.
NEW QUESTION # 106
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