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NEW QUESTION # 25
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
- A. Chat must be routed with Omni-Channel in Lightning Experience.
- B. Chat can only be added to Standard navigation Lightning apps.
- C. Chat is unavailable in Lightning Experience if also using Omni-Channel.
- D. Chat can only be added to Console navigation Lightning apps.
Answer: A,D
Explanation:
Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience1. Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with a console navigation style2. Reference: 1 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_omnichannel.htm&type=5 2 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_app.htm&type=5
NEW QUESTION # 26
Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories? Choose 3
- A. Edit all opportunities associated with accounts in the territory, regardless of who owns the opportunities.
- B. View edit transfer and delete accounts assigned to the territory, regardless of who owns the accounts.
- C. Transfer all opportunities associated with accounts in the territory, regardless of who owns the opportunities.
- D. View all opportunities associated with accounts in the territory, regardless of who owns the opportunities
- E. Transfer and delete opportunities assigned to the territory, regardless of who owns the opportunities
Answer: A,B,D
NEW QUESTION # 27
AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team.
What relationship should be used to relate the Audit object to the Account object?
- A. Lookup
- B. Master-Detail
- C. Self
- D. Many-To-Many
Answer: A
Explanation:
A lookup relationship creates a link between two objects. The child object can have its own security settings and does not inherit them from the parent object. This is suitable for audit records that need to be preserved and accessed by a specific team. Reference: https://trailhead.salesforce.com/en/content/learn/modules/data_modeling/relationships
NEW QUESTION # 28
An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? Choose 2 answers.
- A. Create a new change set in the sandbox environment, add all the required components and upload it to production
- B. Clone the change set in the sandbox environment, add the component and upload it to production
- C. Edit the change set in production, add the component, and use the redeploy option.
- D. Edit the change set in the sandbox environment and upload it to production.
Answer: A,B
NEW QUESTION # 29
Your organization's VP of Sales wants to automatically add the account name to an opportunity name once a record is saved. How can this be done? * (1 Point)
- A. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field using concatenate
- B. Use validation to update the field
- C. Use an Apex Trigger
- D. Enforce an opportunity naming guideline for Sales Reps
Answer: A
NEW QUESTION # 30
When an Account has more than five open opportunities over US$10,000, the sales rep should have an option on the Account page to start the escalation process to allocate additional resources.
Which two configurations should the administrator create?
Choose 2 answers
- A. Dynamic Forms
- B. Component Visibility filter
- C. Formula field
- D. Roll-Up Summary field
Answer: A,C
Explanation:
Formula field and Dynamic Forms should be created to meet the requirements because a formula field can be used to count the number of open opportunities over US$10,000 related to an account using a roll-up summary filter condition, and Dynamic Forms can be used to display or hide a component on an account page based on a visibility filter using the formula field value. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_functions_i_z.htm
NEW QUESTION # 31
Universal Containers has a Private sharing model for Accounts and Opportunities. A new team is being created from within the sales team that will be assigned all renewal opportunities. These users will need to see all closed won opportunities while keeping the account private.
How should the administrator meet this requirement?
- A. Create a new profile for the renewals team with View All permission enabled on Accounts and Opportunities.
- B. Create a public group for the renewals team and create a criteria based sharing rule on Opportunities.
- C. Create a permission set with View All enabled on Accounts and assign it to the new users.
- D. Update the organization-wide default on Opportunities to Public Read Only and add them to the opportunities team.
Answer: B
Explanation:
A public group is a grouping of users, roles, roles and subordinates, or other groups that can be used to share access to records or folders. A sharing rule is a rule that grants additional access to records based on certain criteria or ownership. In this case, the administrator should create a public group for the renewals team and create a criteria based sharing rule on opportunities that grants read-only access to the group for all closed won opportunities. This way, the renewals team can see all the opportunities that are eligible for renewal while keeping the account private. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.sharing_rules.htm&type=5
NEW QUESTION # 32
Cloud Kicks (CK) has a filed called Shoe Type Preference, CK,s product team wants to see a report that groups specific picklist values together into the one of two lists.
What functionality should the administrator use to fulfill the team's request?
- A. Matrix Report
- B. Summary Formula
- C. Bucket field
- D. PREVGROUPVALUE
Answer: C
Explanation:
Bucket field is a feature that allows administrators to group report values into categories without changing the data in Salesforce. Bucket field can help simplify reports and charts by reducing the number of values displayed and summarizing data based on criteria such as ranges or groups. Bucket field can be used to group specific picklist values together into one of two lists
NEW QUESTION # 33
The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records.
What should the administrator handle this request?
- A. Create a profile with Read Only for all Leads.
- B. Assign the contractor a public group with Lead access.
- C. Assign a permission set that has View All on Leads.
- D. Add an app with the Leads tab to the user's profile.
Answer: C
NEW QUESTION # 34
what should an administrator do before case feeds can be enabled? choose 2
- A. Enable case assignment rules.
- B. Enable chatter.
- C. Enable feed tracking on cases.
- D. Enable default email templates
Answer: B,C
NEW QUESTION # 35
Developers at universal containers have created new custom objects and fields in a sandbox. Records have also been created for these new objects.
what should an administrator do to move these objects, fields and records to a production environment?
- A. Use change set to migrate the metadata and data loader to migrate the records
- B. Use the Data loader to migrate all the new metadata and the related records
- C. Use change sets to migrate both the metadata and the records.
- D. Use the Force.com IDE's built in deployment wizard to migrate all changes.
Answer: A
NEW QUESTION # 36
The AW Computing administrator team does significant amounts of work around process automation and ensuring data integrity. When an administrator created a new validation rule in production, the development team complained that their deployment to production failed.
What should be implemented to prevent this conflict from happening?
- A. Review the setup audit trail prior to changes.
- B. Test changes in a shared sandbox.
- C. Refresh the full copy sandbox daily.
- D. Build automation and validation rules using screen flows.
Answer: B
Explanation:
A sandbox is a copy of a production org that can be used for development, testing, or training purposes. Sandboxes allow administrators to make changes and test them without affecting the live production org. A shared sandbox is a type of sandbox that can be used by multiple users or teams to collaborate on development or testing projects. By testing changes in a shared sandbox, the AW Computing administrator team can avoid conflicts and errors when deploying changes to production. Reference: https://help.salesforce.com/s/articleView?id=sf.data_sandbox.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htm&type=5
NEW QUESTION # 37
A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy and
"grant access using hierarchies"is checked in their sharing settings. Why is the sales manager not able to view the contact? * (1 Point) The contact sharing settings are controlled by the parent, and the account owner is
- A. The contact sharing settings are private, so access to the record is omitted to the contact owner and system administrator
- B. NOT under the sales manager's role
- C. The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role
- D. The contact owner has NOT selected the option to share contacts with others in the role hierarchy
Answer: B
NEW QUESTION # 38
AW Computing it running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.
What should the administrator recommend for these requirements?
- A. Enable Subscriptions.
- B. Remove the approval process.
- C. Implement CPQ.
- D. Create a separate price book.
Answer: D
Explanation:
A price book is a list of products and their prices for a specific segment of customers or market. By creating a separate price book for the special bundle deal on monitors and keyboards, AW Computing can offer different prices for these products without affecting their standard prices or requiring VP approval. The price book can also specify which products are included in the bundle and which are not. Reference: https://help.salesforce.com/s/articleView?id=sf.products_pricebooks_def.htm&type=5
NEW QUESTION # 39
The administrator at Cloud Kicks needs to set up automation to update three fields on the Shipment custom object. Because of the effect these updates will have on some programmatic customizations, they need to happen in a very specific order.
How should the administrator configure the field updates to ensure the proper order.
- A. Create three workflow rules in order, one workflow rule for each field update.
- B. Create a workflow rule with three field updates entered in the correct order.
- C. Create a process with three criteria nodes and stop after each action.
- D. Create a process with one criteria node and three field updates in the correct order.
Answer: C
NEW QUESTION # 40
What type of process can the system administrator set for an organization's products?
Choose 3 answers
- A. Product prices
- B. Standard prices
- C. List prices
- D. Sales prices
- E. Discount prices
Answer: B,C,D
NEW QUESTION # 41
Ursa Major Solar allows accounts to apply for loans to purchase solar panrts. Financial information will be stored in a custom object. Only finance team members should see the related financial information about the account.
What kind of field should the administrator create in the custom object?
- A. Hierarchical Relationship
- B. Master-Detail Reiatic
- C. Lookup Relationship
- D. External Relationship
Answer: C
Explanation:
A lookup relationship is a type of field that links one object to another object. It allows you to access related data from another object and display it on a record page. A lookup relationship can be used to link the custom object that stores financial information to the Account object, so that only finance team members can see the related financial information about the account. Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_lookup.htm&type=5
NEW QUESTION # 42
A user at Universal Conta ners wants to load records Intc a custom object named Location drom a .csv file. While using Data Loader, they cannot find the Location object.
What are two reasons this is happening?
Choose 2 answers
- A. Location has a master-detail field to Account.
- B. The label of Location may have been changed.
- C. The users orofile needs create access to Location.
- D. Data Loader should only be used with standard objects.
Answer: A,C
NEW QUESTION # 43
A request was made to import a spreadsheet of new Campaign Members. He system administrator started Data import Wizard but the Campaign Members object was unavailable as a choice. What is causing as a choice.
What is causing this occur?
- A. The Salesforce,id field is required and was missing from the file.
- B. Import Wizard is only available for the Standard objects Accounts, Contacts, and Leads.
- C. The marketing user feature license assignment is missing on the admin's user record.
- D. The Compaign Member option is only available for Update.
Answer: D
Explanation:
The Campaign Member option is only available for Update when using Data Import Wizard. This means that you can use Data Import Wizard to update existing campaign members with new or modified information, but you cannot use it to create new campaign members from a spreadsheet. To create new campaign members from a spreadsheet, you need to use other tools such as Data Loader, Import Wizard for Leads and Contacts, or Manage Members button on the campaign page. Reference: https://help.salesforce.com/s/articleView?id=sf.campaigns_members_adding_parent.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.data_importer.htm&type=5
NEW QUESTION # 44
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