2024 Updated Salesforce Experience-Cloud-Consultant Certification Study Guide Pass Experience-Cloud-Consultant Fast
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NEW QUESTION # 61
Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?
- A. Search must be enabled for the selected CMS Channel.
- B. Community must be activated.
- C. Gather Customer Insights Data must be selected.
- D. Sharing Rules must be set to Read/Write.
Answer: A
NEW QUESTION # 62
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
- A. ExperienceBundle
- B. Site Builder
- C. Experience Cloud Script Master
- D. Lightning Builder
Answer: B
Explanation:
To update brand colors across all of its sites, UMS should use the Site Builder tool. Site Builder is a tool that allows you to edit the look and feel of your Experience Cloud sites using a drag-and-drop interface. You can change the theme, layout, components, and branding of your sites without coding. Site Builder also supports Lightning templates, which are responsive and modern templates for Experience Cloud sites.
NEW QUESTION # 63
Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?
- A. Build Your Own
- B. Help Center
- C. Account Portal
- D. Microsite
Answer: C
NEW QUESTION # 64
Cloud Kicks (CK) wants potential customers to use self-registration to sign up and gain access to its new site. CK uses Person Accounts for its customers.
How should the CK system administrator configure self-registration?
- A. Create a trigger on User to convert the Contact to a Person Account.
- B. Leave the Account field blank.
- C. Set the profile to the standard Person Account profile.
- D. Create a flow to convert the Contact to a Person Account.
Answer: C
NEW QUESTION # 65
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
- A. Customer Community Plus
- B. Partner Community
- C. Customer Identity
- D. Customer Community
Answer: D
NEW QUESTION # 66
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers
- A. ExperimentBundle provides editable community metadata in a human-readable format.
- B. ExperienceBundle enables Creating experiencing across orgs.
- C. ExperienceBundle provides editable community metadata in a human-readable format.
- D. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
Answer: A,D
NEW QUESTION # 67
Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
- A. CK should provision and activate CDN in those regions where traffic is low. SRS ES?
- B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
- C. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
- D. CK shouldprovision and activate CDN in those regions where traffic is high.
Answer: A
NEW QUESTION # 68
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
- A. Email the Contact a link to the Self-Registration page for the site.
- B. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
- C. Enable the Contact in Salesforce as a Customer user.
- D. Use Data Loader to add the Contact in Salesforce as a Customer user.
Answer: C
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact. The Salesforce Admin can also specify a username, email address, and nickname for the customer user.
NEW QUESTION # 69
As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Rich Content Editor component?
- A. All Platinum customers from California
- B. All Platinum customers
- C. All customers
- D. All customers from California
Answer: A
NEW QUESTION # 70
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. The portal role record has not been created.
- B. User records are missing. Penal & Pep ore
- C. The portal profile record has not been created.
- D. Contact records have not been created.
Answer: A,D
Explanation:
Two reasons for the import failure are A and D. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.
NEW QUESTION # 71
DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share. Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?
- A. Account Hierarchy
- B. Sharing Set
- C. Apex sharing
- D. Sharing Rule
Answer: D
NEW QUESTION # 72
A consultant needs to leverage ExperienceBundle for a deployment but is unable to view it.
What is the most likely cause for this issue?
- A. The "Enable ExperienceBundle Metadata API" setting needs to be checked.
- B. A change set containing the Network needs to be deployed.
- C. A custom Experience template needs to be created.
- D. The experience has not yet been published.
Answer: A
NEW QUESTION # 73
The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOT receive a welcome email when the site is once again active?
- A. Remove all profiles from the site's membership and add them again after the site is activated.
- B. Use Data Loader to remove all members' email addresses.
- C. Use the new Service Not Available (SNA) feature.
- D. Disable the Send welcome email checkbox for the site.
Answer: D
NEW QUESTION # 74
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
- A. A Sharing Set needs to be created.
- B. Retail managers need to be given super User access.
- C. A sharing Rule needs t be created.
- D. Retail managers needs to be put in the execute role in the Role Hierarchy
Answer: B
Explanation:
Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.
NEW QUESTION # 75
Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff.
Which user visibility setting needs to be enabled at a minimum?
- A. Community User Visibility
- B. Guest User Visibility
- C. Site User Visibility
- D. Portal User Visibility
Answer: C
NEW QUESTION # 76
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this? Choose 2 answers
- A. Add external users directly to approval queues and create a digital experience for those users.
- B. Assign external users as approvers on records and create a digital experience for those users.
- C. Assign external users Super User access on records and create a digital experience for those users,
- D. Assign external users as the co-owners on records and create a digital experience for those users.
Answer: A,B
NEW QUESTION # 77
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?
- A. Implement a limit on new users and password resets.
- B. Delegate external user administration.
- C. Create a new user form that automatically triggers a process to create a user.
- D. Recommend partners share user credentials.
Answer: C
Explanation:
To help UC with user management, UC should delegate external user administration to its partners. This will allow UC to grant permission to its partners to create new users or reset passwords for partner employees without involving UC's administrators. UC can use Delegated External User Administration, which is a feature that allows UC to assign specific users as delegated administrators who can manage external users in their own accounts.
NEW QUESTION # 78
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possible issue here?
- A. The manager has been given the Manage Customer Users permission.
- B. The manager has been given the Manage Profiles and Permission Sets permission.
- C. The manager has been given the Manage User permission.
- D. The manager has been given the Manage External Users permission.
Answer: C
Explanation:
This permission allows the manager to create, edit, and delete all users in the org, including internal users. This permission overrides the sharing settings and role hierarchy that normally restrict access to user records. To limit the manager's access to only community users, the manager should be given the Manage External Users permission instead2
NEW QUESTION # 79
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
- A. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
- B. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
- C. Create custom Apex handlers using login method from site class to sign in users from one community to the other.
- D. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.
Answer: D
Explanation:
To allow UC's customers to log in to CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider. SSO is a feature that allows users to authenticate with one system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.
NEW QUESTION # 80
Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites?
- A. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.
- B. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.
- C. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.
- D. Each org can have up to 100 Experience Cloud sites as long as they are active.
Answer: C
NEW QUESTION # 81
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Salesforce Experience-Cloud-Consultant certification exam is designed for professionals who specialize in implementing and managing Salesforce Experience Cloud solutions. It is a challenging exam that tests a candidate's knowledge and expertise in designing, configuring, and deploying Experience Cloud solutions that meet the unique needs of their clients. Successful candidates are awarded the Salesforce Certified Experience Cloud Consultant certification, which is recognized globally as a mark of excellence and expertise in the field of Salesforce Experience Cloud consulting.
Salesforce Experience-Cloud-Consultant certification is a valuable credential for professionals who work on Experience Cloud projects. Salesforce Certified Experience Cloud Consultant certification validates the skills and knowledge required to implement and manage customer experience solutions using the Salesforce Experience Cloud platform. Salesforce Certified Experience Cloud Consultant certification is ideal for individuals who are responsible for designing, implementing, and optimizing customer experiences using the Salesforce Experience Cloud.
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