2023 Latest Field-Service-Consultant DUMPS Q&As with Explanations Verified & Correct Answers
Field-Service-Consultant dumps Exam Material with 165 Questions
Salesforce Field-Service-Consultant is a certification exam offered by Salesforce, which aims to test the knowledge and skills of professionals in the field of field service management. Salesforce Certified Field Service Consultant certification is designed for individuals who work with the Salesforce Field Service Lightning platform and are responsible for configuring, implementing, and managing field service solutions for their organizations. Field-Service-Consultant exam tests the candidates’ knowledge of field service processes, best practices, and the capabilities of the Salesforce Field Service Lightning platform.
Salesforce Field-Service-Consultant Certification Exam covers a wide range of topics, including field service operations, service scheduling, workforce management, mobile workforce enablement, and customer service. Field-Service-Consultant exam is designed to evaluate your understanding of the Salesforce Field Service Lightning platform, as well as your ability to apply it to real-world scenarios.
NEW QUESTION # 21
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- B. Assign Contractor 2 as an excluded Resource.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 1 as a Preferred Resource.
Answer: A
NEW QUESTION # 22
When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
- A. Add the resources as a required resource on the contact
- B. Add the resources as a required resource on the work order
- C. Add the resources as a required resource on the asset
- D. Add the resources as a required resource on the account
Answer: D
NEW QUESTION # 23
Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers
- A. Reschedule the Service Appointment for the new date.
- B. Create a new Work Order and Service Appointment.
- C. Create a new Service Appointment on the original Work Order.
- D. Reschedule the Work Order for the new date.
Answer: A,C
Explanation:
Creating a new Service Appointment on the original Work Order is the best option because it will allow Universal Containers to track the work that was done on the initial visit and the work that needs to be done on the return visit. Rescheduling the Service Appointment for the new date is also a good option because it will allow Universal Containers to track the date and time of the return visit.
The other two options are not as good because they will not allow Universal Containers to track the work that was done on the initial visit. Creating a new Work Order and Service Appointment would create a new record for the return visit, which would not be linked to the original Work Order. Rescheduling the Work Order for the new date would reschedule the entire Work Order, including the initial visit, which would not be accurate.
NEW QUESTION # 24
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
- A. Add additional image to Detail Section of report.
- B. Add additional filed to General Section of report.
- C. Add additional dates in Date Section of report.
- D. Add additional field to Address Section of report.
- E. Add additional page to End Section of report.
Answer: B,C,E
NEW QUESTION # 25
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet this requirement?
- A. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
- B. Add the Related Asset related list to the Asset Page and configure the Product Request object
- C. Add the field history tracking related list to the Asset Page and configure the Product Request object,
- D. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
Answer: D
NEW QUESTION # 26
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spent on each step?
- A. Relate the Time Sheet to the Service Appointment.
- B. Relate the Time Sheet Entries to the Service Appointment.
- C. Relate the Time Sheet Entries to the Work Order Line Item.
- D. Relate the Time Sheet to the Work Order Line Item.
Answer: C
NEW QUESTION # 27
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
- A. Implement Path for Work Orders.
- B. Define a repeating Work Type.
- C. Configure a Maintenance Plan.
- D. Build a Process for Service Appointments.
Answer: C
NEW QUESTION # 28
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
- A. Assign a Field Service Mobile License to the user.
- B. Modify the user record.
- C. Update Public Group membership.
- D. Modify the user's Profile.
Answer: D
Explanation:
Explanation
To provide access to the Salesforce Field Service Mobile App, the user's profile must have the Field Service Mobile permission enabled. Updating Public Group membership, assigning a Field Service Mobile License to the user, or modifying the user record would not grant access to the mobile app. References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_permissions.htm&type=5
NEW QUESTION # 29
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
- A. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
- B. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
- C. Add one hour to the start and end times on the Service Territory.
- D. Subtract one hour from the start and end times on the Service Territory.
Answer: A
Explanation:
Explanation
This option ensures that the service territory member's operating hours are aligned with the service territory's time zone, and avoids scheduling conflicts or gaps. References:
https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5
NEW QUESTION # 30
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
- A. The appointment status is going from Scheduled to Completed.
- B. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
- C. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
- D. The default drip feed setting is overriding the drip feed rate on a service territory.
Answer: B
NEW QUESTION # 31
Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
- A. Quantity and Unit of Measure are required when adding a Required Product.
- B. Required Products must be added to both the Work Order and all Work Order Line Items.
- C. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
- D. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
Answer: C,D
NEW QUESTION # 32
How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
- A. Create a Gantt Action to highlight.
- B. Use Map Report Layers.
- C. Add the relevant field to the Field Set.
- D. Color code using Gantt Palettes.
Answer: D
Explanation:
Explanation
Gantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority. References: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_palettes.htm&type=5
NEW QUESTION # 33
Northern Trail Outfitters upgraded their Marketing Cloud account which now includes a Sender Authentication Package (SAP). They send roughly 300,000 emails a month.
What should they be aware of with respect to sender reputation?
- A. They should have one dedicated IP address for every 100,000 messages sent per month.
- B. They should have one SAP for transactional sends and another for commercial sends.
- C. They should request a shared IP since their volume Is under 500,000 messages per month.
- D. They should send at least 100,000 messages per month to maintain their sender reputation.
Answer: D
NEW QUESTION # 34
which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers
- A. Gantz
- B. Appointment List
- C. Color Palettes
- D. Gantt Map
Answer: A,B
NEW QUESTION # 35
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Create Resource Absences every day.
- B. Use appropriate Resource Operating Hours.
- C. Use the Resource Availability Rule.
- D. Create a recurring Service Appointment
Answer: D
NEW QUESTION # 36
Northern Trail Outfitters has several business units (BU) and each BU uses specific data extensions, like Product Information.
How should they configure these data sources7
- A. Use the File Transfer Activity to import data into each BU.
- B. Give users the Administrator Role so they can see all of the data.
- C. A Share data extensions from the top-level BU.
- D. Create a local copy of the product data in each BU.
Answer: C
NEW QUESTION # 37
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
- A. Visualforce Pages
- B. Page Layouts
- C. Field Sets
- D. Mini-Page Layouts
Answer: B
NEW QUESTION # 38
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?
- A. Mobile, Agent, and Resource
- B. Dispatcher
- C. Agent and Resource
- D. Agent
Answer: A
NEW QUESTION # 39
Northern Trail Outfitters (NTO) imports a file daily into Marketing Cloud of customers who have bought a tent from their website that day. They want to set up a month-long welcome Journey which sends emails specific to the purchase such as the type of tent, the available accessories for the tent, and care of the tent at different points throughout the Journey. NTO also recognizes that due to their competitive prices, they have had customers purchase more than one tent within a month.
What type of data should be used in the Decision Splits in their Journey to make sure the choices reflect the correct tent?
- A. Salesforce Data
- B. Contact Data
- C. Journey Data
- D. Entry Data
Answer: C
NEW QUESTION # 40
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
- A. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
- B. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
- C. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
- D. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
Answer: C
NEW QUESTION # 41
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
- A. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
- B. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
- C. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
- D. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
Answer: C
NEW QUESTION # 42
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?
- A. Utilize Schedules Jobs from the Field Service Admin app.
- B. Utilize Triggers to send emails to relevant users.
- C. Enable Notifications in Field Service Settings.
- D. Enable Push Notifications in the Service Console app.
Answer: C
NEW QUESTION # 43
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Entitlement Templates
- B. Work Types
- C. Entitlements
- D. Work Order Record Types
Answer: B
NEW QUESTION # 44
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