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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Consider the following list:
1. Change Authority
2. Change Manager
3. Change Advisory Board (CAB) What are these BEST described as?

A) Functions
B) Roles, people or groups
C) Job descriptions
D) Teams

2. Which of the following would you expect to find in a contract for an underpinning service?
1. Service vision and mission
2. Service description and scope
3. Responsibilities and dependencies

A) 1 and 2 only
B) 1 and 3 only
C) None of the above
D) 2 and 3 only

3. Which of the following are benefits that implementing Service Transition could provide to the business?
1. Ability to adapt quickly to new requirements
2. Reduced cost to design new services
3. Improved success in implementing changes

A) 1 and 2 only
B) 1 and 3 only
C) All of the above
D) 2 and 3 only

4. Which Functions are included in IT Operations Management?

A) Technical Management and Application Management
B) Facilities Management and Technical Management
C) Network Management and Application Management
D) IT Operations Control and Facilities Management

5. The MAIN objective of Service Level Management is:

A) To create and populate a Service Catalogue
B) To ensure that an agreed level of IT service is provided for all current IT services
C) To ensure that sufficient capacity is provided to deliver the agreed performance of services
D) To carry out the Service Operations activities needed to support current IT services

Solutions: