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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.

A) 2 only
B) 1 only
C) Neither of the above
D) Both of the above

2. Which process is responsible for the availability, confidentiality and integrity of data?

A) Change management
B) Information security management
C) Service catalogue management
D) Service asset and configuration management

3. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To provide good-quality knowledge and information about services
B) To design and develop capabilities for service management
C) To plan the resources required to manage a release
D) To ensure that a service can be managed and operated in accordance with constraints specified during design

4. What is the primary focus of business capacity management?

A) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

5. Which one of the following activities does application management perform?

A) Defining where the vendor of an application should be located
B) Deciding who the vendor of the storage devices will be
C) Ensuring that the required functionality is available to achieve the required business outcome
D) Agreeing the service levels for the service supported by the application

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