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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A) HP Cross Sell Solution
B) HP Support Center
C) HP Cirrus
D) HP Sales Central

2. Why is it important to register HP Services?

A) Registering HP Services entitles the customers to valuable rebates.
B) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
C) Registering HP Services is required to set up automatic renewal of services.
D) It is less expensive to replace registered HP devices than devices that are not registered.

3. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
C) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
D) An authorized HP services technician arrives to repair the device onsite on the next business day.

4. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) protect new hardware with different HP Services
B) propose Accidental Damage Protection
C) extend with a standard or custom service contract
D) extend with Post-Warranty Care Pack

Solutions: