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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Sales Process & Recommendation Skills | - Consultative selling techniques
- Mapping solutions to customer needs
|
| Topic 2: HP Printing & Computing Solutions | - HP computing solutions positioning
- HP printing portfolio overview
|
| Topic 3: Customer Needs & Requirements | - Identifying business needs in services environments
- Understanding customer printing and computing requirements
|
| Topic 4: Solution Positioning & Value Proposition | - Articulating HP value proposition
- Differentiation vs competitors
|
HP Selling HP Printing and Computing Services Sample Questions:
Question 1
Which statement is true about HP Printing and Personal Systems Attach Services?
A. Deployment services gets hardware installed in businesses or connected at home, ready to use.
B. Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
C. Consumer usage services enhance customer experience by offering a high level of security.
D. Usage services only target the Consumer market
Question 2
Which statement is true about HP Care Pack Services?
A. HP Care Pack services are configurable to many devices with invoicing during the contract duration.
B. HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
C. HP Care Pack Services cover care services only.
D. HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
Question 3
Which statement is true about Service Lines?
A. R4 Commercial support is only available to Small and Medium Business (SMB).
B. MG support covers all business levels for Printing Systems.
C. The MG computer support line is available for consumers
D. All Printer Services lines are available for consumers who buy contractual services
Question 4
Which statement is true about Service Lines?
A. R4 Commercial support is only available to Small and Medium Business (SMB).
B. 8W support covers all business levels for Custom Integration Services.
C. All Printer Services lines are available for consumers who buy contractual services.
D. The 8W supportline is available for consumers.
Question 5
Which statement is true about HP Services for Business Customers?
A. Travel and Accidental Damage Protection cannot be sold together.
B. Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
C. Post warranty service is ideal for customers that plan long periods of time between product replacements.
D. Defective Media Retention service is available only for printers.
Solutions:
Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C |