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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two data types are evaluated by the AI model to predict routing outcomes?
(Choose two)
Response:

A) Number of agent certifications
B) Agent handle time trends
C) Interaction timestamps
D) Customer sentiment data

2. Which two characteristics are core to how GPE operates?
(Choose two)
Response:

A) AI-based prediction of outcomes
B) Manual prioritization of agent scripts
C) Real-time visitor monitoring
D) Automatic firewall configuration

3. Which two types of engagements can action maps initiate?
(Choose two)
Response:

A) Agent voicemail
B) Email routing
C) Web chat
D) Content offer

4. Which of the following qualifies as a content offer in Predictive Engagement?
Response:

A) Real-time WFM alerts
B) Agent performance feedback
C) A proactive discount banner triggered by behavior
D) System health notifications

5. An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

A) False
B) True

Solutions: