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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Authoritative type.
B) Relaxed type.
C) Analytical type.
D) Amiable type.

2. A weekly time management planning tool is known as a:

A) Planning schedule grid.
B) Day planner.
C) Time grid.
D) Weekly planning schedule.

3. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Authoritative type.
B) Analytical type.
C) Aware type.
D) Assertive type.

4. An undifferentiated targeting strategy is used when a product or service has:

A) No price difference attached to it.
B) Not been differentiated in the market place.
C) Been selected been specially developed for a particular market segment.
D) More than one customer segment.

5. Chronic Complainers are referred to in time management as:

A) Customers who repeatedly complain about service.
B) Work colleagues who constantly complain.
C) A customer who will complain immediately something goes wrong.
D) Groups of customers who complain about the same thing.

Solutions: