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Exam Content

The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:

• Database Administration

  30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.

• Introduction to Development

  The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.

• Self-Service & Process Automation

  The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.

• Collaboration

  This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.

• User Interface & Navigation

  This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.

Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

Read the ServiceNow CSA Exam Requirements below

• To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.

• Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.

• Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.

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