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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

A) Respond to the requester
B) Take over the incident
C) Create a service request with SAP Support
D) Forward the incident to the provider

2. Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

A) Microsoft Sharepoint
B) Google Docs
C) Mindouch
D) SAP JAM

3. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to perform fine-tuning activities.
B) You want to set up a service agent for an administrator
C) You want to standardize system access
D) You want to restrict drop-down list values for a specific group of users.
E) You want to make custom reports available on the home page

4. When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

A) Incident category
B) Resolution category
C) Cause category
D) Product category

5. From where can you consume spare parts in SAP ERP for use in a SAP Cloud for Customer work ticket integration scenario? Note: There are 2 correct answers to this question.

A) Stock consignment
B) Stock depot
C) Special stock
D) Stock plant

Solutions: