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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A) Activate the voucher assignment batch.
B) Assign a voucher definition from the customer's Loyalty Program Member.
C) Use Issue voucher from the Loyalty Program Member page.
D) Use the "issue Voucher" flow template.

2. An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?

A) Loyalty Analytics User
B) CLAAnalytics base admin
C) Data pipeline user
D) CRM Analytics User

3. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A) Salesforce Sales Cloud
B) Salesforce Marketing Cloud
C) Salesforce Slack
D) Salesforce Order Management System

4. A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process.
Which two components should the Consultant select for this process?

A) A data-processing-engine (DPE) to identify the qualified members
B) A flow to perform both tier-upgrade rule and tier-upgrade orchestration process
C) A flow to schedule and process the custom object's pending records and another flow to perform tier-upgrade orchestration process
D) A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process

5. A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

A) Extend Expiration = member enrollment anniversary
B) Extend Expiration = no extension
C) Tier-model = fixed
D) Tier-model = anniversary

Solutions: