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| Section | Objectives |
|---|---|
| Service Request Management Processes | - Service request process basics - Incident, problem, and knowledge management basics |
| Configure Service Request Management | - Set up fulfillment processes - Configure service desk and service catalog |
| Service Request Management Architecture and Components | - Identify components of SmartCloud Control Desk relevant to service requests - Describe service request management architecture |
| Integration and Advanced Configuration | - Integration options within SmartCloud Control Desk |
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