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| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tivoli Service Request Manager V7.1 Implementation |
| Exam Number: | 000-018 |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Related Certifications: | 000-030 IBM Tivoli Service Request Manager V7.2 Implementation 000-017 Foundations of Tivoli Process Automation Engine |
| Certificate Validity Period: | Retired / Legacy exam (no longer actively offered by IBM) |
| Sample Questions: |  |
| Exam Way: | Onsite (at IBM testing centres; legacy exam now retired) |
| Pre Condition: | Familiarity with Tivoli Process Automation Engine recommended (e.g., 000-017) and experience with service management concepts |
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Installing Service Request Manager V7.1 - Configuring Best Practices Content and Sample Data - Planning Installation Requirements |
| Topic 2: Service Request Manager Architecture and Concepts | - Overview of Tivoli Service Request Manager Components - ITIL-based Service Desk and Service Request Processes |
| Topic 3: Integration and Management | - Integrating with Other Tivoli Products - Managing Languages and Search Support |
Familiarity with Tivoli Process Automation Engine recommended (e.g., 000-017) and experience with service management concepts Eligibility details like these are worth double-checking before you register — vendors revise them periodically, and the official exam page always has the current version.
The official IBM Tivoli Service Request Manager V7.1 Implementation outline has 3 domains — the biggest include Integration and Management, Service Request Manager Architecture and Concepts, Installation and Configuration. Those weightings are your study compass: the largest domains hide the most points. See the full outline above for every subtopic.
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The IBM Tivoli Service Request Manager V7.1 Implementation is IBM's official exam for the IBM certifications I certification, a Professional / Deployment-level credential. Candidates take it to validate real skill — and employers read it exactly that way. It also connects to related credentials such as 000-017 Foundations of Tivoli Process Automation Engine, 000-030 IBM Tivoli Service Request Manager V7.2 Implementation.
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