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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is TRUE about value co-creation?

A) Value is created only by the service provider and delivered to the consumer
B) Value is defined and consumed by a service provider
C) value is created independently of service relationships
D) Value is created jointly through interactions between service providers and service consumers

2. An IT support engineer assisting a user in configuring their laptop is an example of which concept?

A) Access to resources
B) Transfer of goods
C) Service actions
D) Sustainability

3. Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

A) Value streams and processes
B) Partners and suppliers
C) Information and technology
D) Organizations and people

4. Which governance activity is focused on ensuring adherence with policies and strategic direction?

A) Discover
B) Monitor
C) Direct
D) Evaluate

5. Why should organizations consider the interaction of ITIL Guiding Principles?

A) Because one principle is usually sufficient for any situation
B) Because principles are interdependent and complement each other
C) Because one principle is always superior to the rest
D) Because principles must be applied in a strict order

Solutions: