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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which of the following is NOT one of the five individual aspects of Service Design?

A. The design of the technology architecture and management systems
B. The design of the Service Portfolio, including the Service Catalogue
C. The design of Market Spaces
D. The design of new or changed services

Question 2

You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?

A. Improved quality of service
B. Reduced Total Cost of Ownership
C. Better balance of technical skills to support live services
D. Improved Service alignment with business goals

Question 3

Which stage of the Continuous Service Improvement (CSI) model stages is BEST described as 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision?

A. How do we get there?
B. Where do we want to be?
C. Where are we now?
D. Did we get there?

Question 4

Which of these is a reason for categorizing incidents?

A. To enable the incident management database to be partitioned for greater efficiency
B. To establish trends for use in Problem Management and other IT Service Management (ITSM) activities
C. To identify whether the user is entitled to log an incident for this particular service
D. To ensure that the correct priority is assigned to the incident

Question 5

Which of the following is an example of capabilities?

A. Menu driven range of facilities used to access service requests
B. Software to allow programmers to debug code
C. A software update downloaded automatically to all laptops in an organization
D. Calls to the service desk to register standard changes

Solutions: