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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

A) The 'Enable Notes' permission has not been selected for the new inspector.
B) Person Account Models have not been enabled on the org.
C) Action Plans Permission Set has not been assigned to the new inspector.
D) The Salesforce user for the new inspector is disabled.

2. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
B) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
C) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
D) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula

3. A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?

A) CRMA for Public Sector Admin
B) CRM Analytics Plus Admin
C) CRM Analytics Admin
D) CRM Analytics LPI Admin

4. A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

A) Create or modify a share group for the Profile used for the Site that gives access to Cases
B) Change the Organization-Wide Default settings for Case to Public Read/Write
C) Create or modify a sharing set for the Profile used for the Site that gives access to Cases
D) Create or modify a permission set that gives access to Cases owned by the support team

5. The City of Snaxboro has been using Public Sector Solutions for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre- built templates. Which tool is recommended to help them achieve this requirement?

A) Salesforce Einstein
B) CRM Analytics for Public Sector
C) Tableau for Public Sector
D) Salesforce Reports & Dashboards

Solutions: