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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks has designed two new features for its online shopping experience. Feature A is a tracker to show existing customers when their footwear will arrive, feature B gives the option to invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the strategy designer use to determine which feature to build first?

A) Outcome and bandwidth
B) Resourcing and budget
C) Value and effort

2. Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device.
What should the strategy designer do to engage with internal stakeholders invested in the project?

A) Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.
B) Align stakeholders on what success for the looks like and throughout the project,
C) Assign specific tasks to each stakeholder so they each add something important to the project,

3. Cloud Kicks has a complex manufacturing process that allows several factories to contribute to the production of a custom footwear order. The design team is asked to make a new, more efficient process to reduce the time between order placement and delivery to customers.
Which approach should the team use?

A) Jobs to Be Done framework
B) Business process modeling
C) Customer journey mapping

4. During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. which methodology should be used to resolve conflicts and promote consensus?

A) Journey Mapping
B) SWOT Analysis
C) Prioritization Matrix

5. Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

A) How would customers improve the experience?
B) What are customers willing to pay?
C) Would customers recommend this to a friend?

Solutions: