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Exam MS-220: Troubleshooting Microsoft Exchange Online

Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Download exam skills outline

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Skills measured

• Troubleshoot compliance and retention issues (25–30%)
• Troubleshoot mail client issues (20–25%)
• Troubleshoot Exchange Online configuration issues (15–20%)
• Troubleshoot hybrid and migration issues (10–15%)
• Troubleshoot mail flow issues (20–25%)