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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which customer challenge does BSM Application performance management most specifically address?

A) inability to provide a holistic and cross-domain view of their entire IT infrastructure
B) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
C) inability to detect the root-cause of an application problem
D) need to develop a multi-screen monitoring view of the cross-domain infrastructure

2. Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)

A) cross-domain event tracking and management capability
B) reduced costs through tool consolidation
C) end-to-end business process monitoring
D) business process testing and reporting
E) real user monitoring

3. HP is the only vendor in the BSM market today that differentiates by providing a complete solution for predictive analytics. What is this solution called?

A) Service Intelligence Suite
B) Software Intelligence Suite
C) Synchronization Intelligence Suite
D) SiteScope Intelligence Suite

4. Which statement best links a customer problem to a solution capability for the entire BSM solution?

A) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
B) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
C) Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

5. Which HP value statement will resonate best with the persona involved in Systems Management?

A) Our Systems Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B) Our Systems Management solution end-to-end transaction and service level management through proactive end-user monitoring.
C) Our Systems Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
D) Our Systems Management solution guarantees an error free, heterogeneous application that spans network silos.

Solutions: