At the first moment after payment, our system sends the downloading link, account, and password to your email box — about a minute; remember to check your email box after payment, and contact our 24-hour service if nothing arrives within 2 hours. If you fail the corresponding E-HANAAW-12 exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.