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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A. Sales Employee
B. Employee responsible
C. Customer
D. Service Technician team
E. Territory manager

Question 2

Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A. Warranty
B. Escalated Date
C. Escalation status
D. Channel type

Question 3

Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A. Invoicing method
B. Coverage indicator
C. Scheduling relevant
D. Processing type

Question 4

To which objects can you add a registered product?

A. Survey
B. Sales order
C. Installed base
D. Service ticket

Question 5

What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A. Set up access to social media account
B. Select the channel type
C. Set up service level determination for social media channel
D. Create and schedule social media import run
E. Maintain Next Ticket configuration

Solutions: