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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What does component refer to when creating a message?

A) The component is an attribute used to identify the system.
B) The component is an attribute that allows a classification from the application perspective.
C) Components are part of a report.
D) Components are part of data dictionary.

2. What do you configure to enable Root Cause Analysis for a customer?

A) A single Diagnostic Agent
B) A bridged central Solution Landscape Directory to SAP Solution Manager
C) Technical System and Diagnostic Configuration for each component
D) All system landscape components

3. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

A) Get confirmation from the customer that your interpretation of the message is correct.
B) Contact the customer to define the missing information.
C) Try to guess what the customer might want to have.
D) Send notes to customer based on your assumptions.

4. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A) Each customer and message is unique so previous solutions are not useful.
B) Contact the customer to find out what the solution was for their solved message.
C) Document solutions and share this information with your colleagues.
D) Keep the solutions only in the previously solved messages.

5. What can be considered a corrective action for a critical issue?

A) The assessment of the situation has been completed.
B) A workaround has been provided to the customer.
C) The customer was contacted within the Service Level Agreement (SLA).
D) The incident was acknowledged by its processor.

Solutions: