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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.
UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.
How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?

A) System of Intelligence
B) System of Record
C) System of Reference
D) System of Engagement

2. Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

A) Assess the level of technical debt and test new featuresin a sandbox before enabling in production.
B) Assess the level of data quality and test new features with a pilot before enabling for all users.
C) Assess the level of data quality and test new features with a subset of users in production before enabling all users.
D) Assess the level of technical debt and test new features with the Product team in a Developer sandbox.

3. A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

A) B2B Commerce for Dealers to get pricing and Service Cloud for Cases
B) Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
C) Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
D) Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

4. UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

A) CTI adaptor with Omni-Channel integration
B) Customer Community with Live Agent
C) Omni-Channel with defined presence, routing configurations, and Service Channels
D) Customer Community with ability to create a new support Case
E) Experience Cloud, web-to-case, and a CTI integration

5. Universal Containers (UC) is an international company with activities m Europe and the U.S. UC has two separate Salesforce orgs, one for each region. Quotes are built m different legacy systems, depending on their country. Orders are processed centrally by theback-office team with an ERP. Customer information is saved m both legacy systems and the ERP. The analyst team complains about the inconsistency of customer data between different systems and the lack of connection between a single piece of customer dataacross all of the systems.
Which approach would make it possible to set up this single source of truth and ensure scalability for orders?

A) Use MuleSoft Anypoint Platform as the single point of data orchestration across the different systems and Salesforce environments.
B) Map all of the points of data with a different ETl tool for each Salesforce environment and drive synchronisation from Salesforce to the other systems.
C) Map all of the points of data within a custom data manager and drive synchronization between the different systems with a point-to-point approach.
D) Use each Salesforce org as its own system of record (SOP.) and use Salesforce Connect to synchronise the two Salesforce orgs.

Solutions: